Strategic Customer Success Engineer
US$140,000 – US$190,000 / yr base salary
Posted 29 Sep 2026
Advertised as “Strategic Customer Success Engineer - US”
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 10+ yrs
- Management level
- Individual contributor
- Employment
- Remote
- Visa sponsorship
- Not offered
| Base salary | US$140,000 – US$190,000 / yr |
|---|
Field of studyComputer Science, Engineering (or related)
Study levelBachelor's
Fingerprint empowers enterprises to detect and stop online fraud with the world’s most accurate device intelligence. We lead our industry with bleeding-edge identification capabilities and work on turning new ideas and discoveries in the fraud detection space into reality. Our customers range from innovative startups to leading enterprise companies, including Plaid, Dropbox, and Booking.com.
Fingerprint is a globally dispersed, 100% remote company. We were named on on the 2026 Forbes Best Startup Employers list and ranked #803 on the 2026 Inc. 5000 list of America’s fastest-growing private companies.
We have raised $77M and are backed by Craft Ventures (Tesla, Facebook, Airbnb ), Nexus Venture Partners ( Postman, Apollo.io, MinIO, Druva) and Uncorrelated Ventures ( Redis, Rollbar, Gradle).
Location Preference: Remote anywhere in the US
About The Role:
We are seeking an experienced and dynamic Strategic Customer Success Engineer to join our team. In this role, you will be the technical point of contact for our enterprise customers, ensuring they receive maximum value from our products and services. You will collaborate closely with our Customer Success Managers, Sales, Product, and Engineer teams to deliver tailored solutions that meet the unique needs of our most strategic clients. Your ability to understand customer challenges, provide technical guidance, and drive successful product adoption will be critical to the long-term success of our customers and our company.
Responsibilities:
- Technical Expertise: Act as the primary technical resource for our largest customers, providing expert guidance on the deployment, integration, and optimization of our products.
- Customer Onboarding: Lead the technical onboarding process for new strategic customers, ensuring a smooth and efficient setup that meets their specific requirements and goals.