IT Support Technician

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together

SUMMARY:

New Era Technology is seeking a Lead Level 2 IT Support Technician to provide onsite network, desktop, user computing, and data center support. This role supports installation, configuration, troubleshooting, maintenance, ticket documentation, vendor coordination, and escalation activities across client office, IT room, and data center environments.

PRIMARY DUTIES: 

• Provide Level 2 onsite support for network, server, desktop, laptop, peripheral, and data center hardware.
• Install, configure, troubleshoot, and maintain Windows, Mac OS, Office 365, endpoint tools, and related applications.
• Support Cisco, Arista, and other network technologies, including hardware installation, console access, patching, circuit testing, and connectivity troubleshooting.
• Perform device deployments, OS imaging, hardware upgrades, component replacement, equipment moves, and decommissioning activities.
• Install, terminate, label, test, and maintain copper and fiber cabling infrastructure.
• Monitor hardware performance, perform system health checks, and support patching, encryption, backup, and security compliance standards.
• Track, route, document, and resolve tickets while serving as an escalation point for complex or urgent technical issues.
• Coordinate with vendors, remote technical teams, and client stakeholders to support timely issue resolution and service delivery.
• Provide logistics support for equipment handling, shipments, inventory movement, and media handling or disposal activities.

COMPETENCY:

• Strong customer service and communication skills
• Advanced troubleshooting, analytical, and critical thinking skills
• Ability to work independently and collaborate within a team environment
• Ability to prioritize workload, manage multiple tasks, and adapt to changing priorities