Business Process Architecture Director

Director, ServiceNow Business Process Architecture

Remote – Western US (Pacific or Mountain time zone preferred)

Why Us

NewRocket is a ServiceNow Elite Partner and a Claude Select partner, helping enterprises reimagine how work gets done with ServiceNow and AI. We work with public and private sector organizations, including some of the world’s biggest brands, to simplify processes, remove complexity, and turn the promise of AI into measurable business outcomes. We are “Raising the Bar” in delivering technology’s promise to create new kinds of experiences for our customers.

Our Core Values: Excellence, Creativity, Integrity, Teamwork and Empathy #ExCITE. At NewRocket, these values guide everything we do: they are the foundation of our culture and define how we Go Beyond for our clients.

The Role

We are hiring a Director, Business Process Architecture within our Service Delivery organization, reporting to the Area Vice President, US West Delivery. This is a player-coach role: you will deliver directly with clients, leading process discovery and redesign on strategic ServiceNow and Claude engagements, while also leading and growing a team of Business Process Architects, supporting pre-sales, and building our AI-enabled business process practice.

As organizations move from digitizing workflows to redesigning them around AI agents, the way processes are designed has to change. You will help our clients, and our own team, make that shift by combining deep ServiceNow platform experience with hands-on knowledge of Now Assist, AI agents, and large language models such as Claude.

This role is a great fit for an experienced ServiceNow professional with a track record of leading engagements, customers, and project teams, including those ready to step into a more formal people-management role.

We are #GoingBeyond! Come join our crew!

What You Will Be Doing

Client Delivery

• Lead executive and stakeholder workshops to capture current-state processes, desired outcomes, and success measures across ServiceNow workflows and AI solutions such as Claude
• Redesign processes for an AI-first world: identify where Now Assist, AI agents, and LLMs such as Claude can automate, augment, or remove work, and where human judgment must stay in the loop
• Define future-state process architecture, requirements, and roadmaps, and make recommendations that improve efficiency, effectiveness, and experience