Delivery Director

Delivery Director – AI Foundry & Anthropic Business

Location: [Hybrid / Remote]
Travel: Up to [25%], based on client and business needs

About NewRocket

NewRocket is the AI-first Elite ServiceNow Partner that activates real value on the Now Platform. As a trusted advisor to enterprise leaders, we combine industry expertise, human-centered design, and enterprise-grade AI to help organizations navigate change and scale with confidence.

NewRocket is proud to be an Anthropic partner/vendor. Through this relationship, we are expanding our ability to help enterprise clients responsibly design, deploy, and scale AI solutions powered by Claude and other leading AI technologies. Our AI Foundry teams apply Anthropic-aligned practices across prompt and context engineering, retrieval-augmented generation (RAG), agentic workflows, tool use, structured outputs, model evaluation, security, governance, and human-in-the-loop controls.

We #GoBeyondWorkflows to create new kinds of experiences for our customers.

Come join our Crew!

Overall Job Summary

The Delivery Director – AI Foundry & Anthropic Business is responsible for delivery and operational excellence, customer satisfaction, portfolio health, and account growth across NewRocket’s enterprise AI and Anthropic-focused services.

This leader owns and manages executive client relationships to enable seamless delivery across NewRocket’s AI Foundry offerings. These may include AI strategy and readiness, Claude-powered applications, AI platform architecture, retrieval-augmented generation (RAG), agentic AI, workflow automation, data and knowledge enablement, ServiceNow integration, governance, adoption, and managed AI operations.

In partnership with Project Managers, Engagement Managers, Program Managers, Architects, and other engagement-oversight roles, the Delivery Director oversees the assigned portfolio with a hands-on approach. This includes providing direction, governance, and escalation leadership; ensuring quality and compliance; managing risks and financial performance; aligning scope, staffing, and delivery plans; and delivering measurable value and high client satisfaction.

The Delivery Director also partners with Sales, Solution Consulting, Practice Leaders, and the Anthropic/AI Foundry teams to support bookings, grow existing client relationships, and expand NewRocket’s enterprise AI business. They build trusted relationships with client decision-makers, shape opportunities, validate scope and estimates, identify staffing needs, and ensure a seamless handoff from Sales to Delivery.

The Director is accountable for all projects and programs in their assigned AI Foundry portfolio. They work closely with Professional Services, Managed Services, Resource Management, and Delivery Excellence leadership to define and operate a best-in-class enterprise AI delivery organization. The successful candidate fosters an environment of trust, collaboration, accountability, innovation, and high performance while delivering excellent customer experiences.