Business Operations Manager

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

 NiCE Actimize is currently seeking an experienced and highly analytical Senior Business Operations Manager professional to help drive operational excellence, business planning, and data-informed decision-making across the NiCE Actimize sales organization.

This senior individual-contributor role will partner closely with Sales leadership and cross-functional stakeholders to support pipeline management, bookings and revenue forecasting, sales performance, territory and goal planning, budgeting, and operational execution. The Lead will translate complex business and sales data into meaningful insights, identify risks and opportunities, and develop scalable processes and tools that improve productivity, predictability, and execution.

The successful candidate will combine strong business acumen, financial and analytical capabilities, and hands-on sales operations expertise. This individual will be comfortable working with senior leaders, leading cross-functional initiatives, challenging assumptions constructively, and independently driving complex projects from analysis through implementation.

How will you make an impact?  

Business Planning and Performance Management

• Lead budgeting, planning, forecasting, and analytical activities supporting sales and business operations.
• Partner with Sales leadership to establish and manage operating rhythms, performance reviews, and business planning processes.
• Analyze pipeline, bookings, revenue, sales productivity, goal attainment, and other key performance indicators.
• Identify business trends, performance gaps, risks, and opportunities, and translate findings into clear recommendations.
• Develop executive-ready reporting and presentations that communicate business performance, key drivers, and required actions.
• Perform regular variance analysis against budgets, forecasts, targets, and prior-period performance.
• Support annual and periodic planning activities, including territory, capacity, coverage, quota, and resource planning.

Pipeline, Bookings, and Revenue Forecasting

• Drive disciplined pipeline management and forecasting processes in partnership with Sales leadership and Finance.
• Evaluate pipeline quality, coverage, conversion, sales-cycle progression, and forecast accuracy.