Client Services Project Manager

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what's the role all about?

We are seeking an experienced Project Manager to lead large-scale cloud-based initiatives in the financial services (BFS) sector. This is a high-impact role demanding strong leadership, deep domain knowledge, and a solid track record of delivering complex projects. You'll collaborate with global, cross-functional teams to ensure successful project execution — on time, within scope, and on budget.

How will you make an impact?

• Lead end-to-end delivery of cloud-based projects in the financial services domain.
• Define project scope, objectives, and success criteria aligned with business goals.
• Develop and manage detailed project plans covering resource allocation, timelines, budgets, forecasts, and risk mitigation.
• Monitor project performance, managing changes in scope, schedule, and cost.
• Coordinate effectively across cross-functional teams in multiple time zones.
• Engage with stakeholders — clients, vendors, and internal leadership — to align expectations and resolve issues.
• Use Microsoft Project to manage schedules, dependencies, and deliverables.
• Proactively identify and mitigate risks to minimize project disruptions.
• Ensure compliance with Waterfall methodology and industry best practices.
• Oversee day-to-day project execution, fostering a culture of accountability and excellence.
• Manage offshore & onshore teams and optimize delivery performance.
• Conduct post-implementation reviews and ensure client satisfaction with final deliverables.

Have you got what it takes?

• 8+ years of total IT experience, with a minimum of 3 years as a Project Manager.
• This role requires working in the US shift (5:00 PM – 2:00 AM IST) to effectively collaborate with US-based teams and clients
• Proven track record delivering cloud-based projects in FinTech or BFS environments.
• Deep experience with Waterfall project management methodologies.
• Proficiency in Microsoft Project for tracking and managing projects.
• Experience managing project budgets and financial forecasts.
• Certified in PMP or Prince2.
• Strong understanding of BFS domain processes, regulations, and technologies.
• Excellent leadership and global team management skills.