Business Analysis Manager

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

What’s the role all about?

NiCE Actimize is currently seeking a Business Analyst Manager to join our Professional Services team at the Global Talent Center in Pune, India. This role is ideal for a seasoned professional with deep expertise in implementing complex on-premise and hosted SaaS Actimize solutions. You’ll lead a high-performing team of business analysts delivering compliance, risk management, and financial crime solutions to Financial Institution (FI) clients.

You are someone who thrives in a consulting environment, brings strong business acumen, and excels at translating complex requirements into actionable outcomes. If you have hands-on experience in the BFSI sector, particularly in Anti-Money Laundering (AML) or Fraud Prevention, and are passionate about building and mentoring teams—this is the opportunity for you.

How will you make an impact?

• Lead the BA practices and BA professionals within Professional Services portfolio
• Work directly with clients to understand business requirements and support the implementation of NICE Actimize Integrated Fraud Management (IFM) solutions.
• Custodian of BA best practices and processes embed these practices with BA team
• Provide on-going support for BA in project teams where necessary to improve BA activities and the quality of business analysis deliverables.
• Plan and closely monitor business analysis activities of all BAs in
• Ensure both business and system requirements are well analyzed, modeled and documented
• Assist project teams in prioritizing, balancing and managing BA works to ensure sufficient requirements ready for delivery
• Identify project delivery issues and risks, assist with mitigation strategies, and escalate where necessary
• Work closely with stakeholders and change management to identify impacts to business processes because of system or application changes
• Evaluate effectiveness of solution delivery (SDLC) tools, processes and methodologies, and make recommendations for continuous improvement
• Liaise and collaborate with internal external stakeholders as required
• Coaching and training programs for the BA team

Have you got what it takes?

• 15 years of IT experience of which 10 years in a BA role with minimum 3 years’ leading BA Team
• Working knowledge of payment systems and payment journeys across different regions and payment methods globally, such as domestic and international payments, real-time payments, SEPA, SWIFT/Wire, and other payment rails
• Familiar with full Software Development Life Cycle (SDLC)
• Experience of working in BFS domain. Experience in Fraud detection is must
• Should be comfortable understanding code and writing SQL queries
• Demonstrated ability to analyze, model and communicate complex business requirements
• Proven ability to deal with ambiguous situations
• Experienced in building best practices, initiating, and successfully managing business process improvement initiatives to completion
• Experienced in innovative customer experiences, customer engagement and project delivery

What’s in it for you? 

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! 

Enjoy NiCE-FLEX!  

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. 

Requisition ID:  9181
Reporting into: Group Manager

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.