IT Help Desk Specialist

IXL Learning, developer of personalized learning products used by millions of people globally, is seeking a Help Desk Specialist. In this role, you'll be at the forefront of delivering top-tier help desk support to IXL’ers in our dynamic San Mateo, CA office. Your solid technical skills, proactive problem-solving, and commitment to customer satisfaction will ensure smooth and efficient tech operations, making you an essential part of our support team.

This is a full-time position that requires you to be in our IXL headquarters office in San Mateo, CA. The work schedule for this role is Monday-Friday in the office.

WHAT YOU'LL BE DOING

• Provide advanced technical support and mentorship to help desk specialists
• Deliver an exceptional internal customer experience with timely, professional, and effective technical assistance
• Oversee the deployment, maintenance, troubleshooting, and support of software, hardware, and operating systems on macOS, Windows, and Linux platforms
• Quickly and efficiently resolve complex support tickets involving hardware, software, and malware
• Assist in administering Google Workspace, Vonage phone system, Entra ID, and other critical office-wide systems
• Enhance documentation for processes, training, and internal resources
• Contribute to the technology integration of mergers and acquisitions across several business units

WHAT WE'RE LOOKING FOR

• Bachelor’s degree in computer information systems or a related field
• 3-5 years of experience in help desk support
• Experience managing conference rooms and A/V equipment
• Excellent written and spoken communication skills
• Strong ability to prioritize tasks, use resources wisely, and drive process improvement
• Customer-centric attitude with a strong passion for helping others
• Passion for improving education through technology!

The base hourly rate for this full-time position is $28.00 to $33.00 per hour + benefits. Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire pay for the position. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. 

ABOUT IXL LEARNING

IXL Learning is the country's largest EdTech company. We reach millions of learners through our diverse range of products. For example:

• 1 in 4 students in the United States uses IXL.com
• Rosetta Stone provides an immersive learning experience for 25 languages