Customer Success Manager
Posted 7 May 2026
Advertised as “Customer Success Manager (U.S.)”
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 3–5 yrs
- Management level
- Individual contributor
Compensation
No salary listed for this role.
Role speciality
Account ManagementSaaS Customer Success
Useful technologies
Hive Perform
Required qualifications
Study levelBachelor's
Degree: Bachelor’s degree required
Experience: 3–5 years in SaaS CS or Account Management
Responsibilities:
• Lead onboarding for new U.S. clients
• Conduct quarterly business reviews
• Train sales teams on Hive Perform
• Drive usage and ensure >90% retention
• Identify expansion opportunities
• Serve as senior contact for U.S. customers