Information Governance Operations Supervisor

Gibson Dunn is a leading global law firm, advising clients on significant transactions and disputes. Our exceptional teams craft and deploy creative legal strategies that are meticulously tailored to every matter, however complex or high-stakes. The firm’s work is distinguished by a unique combination of precision and vision.

Based in New York City, Washington, D.C., Dallas, or Houston, the Supervisor, Information Governance Operations will help build a dedicated data transfer function to govern the movement of data into and out of the firm. The role has a build phase and an operating phase. In the build phase, the Supervisor establishes the intake point, documents procedures, takes over transfer execution from Onboarding and Offboarding, stands up the reporting that supports capacity planning, and carries the transfer queue personally. In the operating phase, the Supervisor coordinates the daily workflow of the IG Operations team members while processing transfers, handling escalated requests and working as a hands-on member of the team.

This role reports to the Senior Manager, Information Governance.

 Responsibilities include:

Workflow Coordination and Coverage

• Coordinate the daily workflow of the IG Operations team members, including scheduling and coverage planning.
• Run the shift handoff protocol across three time zones, confirming that open requests transfer cleanly at each shift boundary and that no active request stalls overnight.
• Review the team’s work for accuracy, completeness, and adherence to documented procedures.
• Participate in the hiring process for the team, including screening and interviewing candidates.
• Train team members on firm systems, transfer procedures, and the documented intake criteria.

Queue and Service Delivery

• Operate the single intake point for data transfer requests; triage, prioritize, and assign every request received.
• Balance load across the team so that a single large departure or arrival does not stall work queued behind it.
• Confirm that every accepted request is progressing, and intervene on requests that are blocked, aging, or at risk.
• Monitor and report on service levels for transfer completion once queue data supports defensible targets.
• Carry a share of the transfer queue directly on an ongoing basis.

Governance and Escalation

• Handle exceptions and novel cases escalated by team members, including approval triggers, conflicts questions, applicable regional requirements, and client consent adequacy.
• Identify when a transfer requires review by the Office of General Counsel, Conflicts, or Information Security, and route it for that review.