Customer Success Manager

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About Commvault 

Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data. 

Customer Success Manager - German Speaker

  As a Customer Success Manager (CSM), you will serve as the primary post-sales relationship owner for an assigned portfolio of enterprise customers within Commvault’s Foundational Success tier. 

You are responsible for driving:

• Customer adoption 
• Value realization 
• Retention (GRR) 
• Expansion influence (NRR) 
• Customer engagement 
• Lifecycle progression 
• Executive alignment 
• Customer advocacy 

This role requires a strong balance of:

• Customer success leadership 
• Moderate technical depth 
• Commercial awareness 
• Project management 
• Cross-functional coordination 
• Executive communication 

You will act as a strategic customer advisor responsible for helping customers maximize the value of Commvault’s Software and SaaS solutions.
Key Responsibilities
Strategic Customer Success Leadership

• Own customer relationships across assigned enterprise accounts 
• Develop and execute customer success plans aligned to customer business objectives 
• Drive customer adoption, operational maturity, and measurable value realization 
• Conduct business reviews, operational cadence meetings, and customer governance sessions 
• Proactively identify customer risks and develop mitigation strategies 
• Drive customer lifecycle progression and customer advocacy 

Revenue Retention & Expansion

• Own customer retention planning and execution strategies to maximize GRR 
• Identify and influence expansion opportunities aligned to customer priorities 
• Drive adoption and customer maturity activities that improve NRR readiness 
• Partner with Sales and Renewals teams on expansion and renewal planning 
• Use customer health data, adoption metrics, and engagement trends to forecast risks and growth opportunities 

Program & Project Leadership

• Coordinate customer initiatives across TSMs, Support, Product, Engineering, and Services 
• Manage customer success action plans, milestones, dependencies, and stakeholder alignment 
• Lead customer escalations and facilitate resolution management 
• Drive accountability across internal teams to improve customer outcomes 

Executive Engagement & Customer Advocacy

• Build trusted relationships with technical, operational, and leadership stakeholders 
• Present customer health, adoption progress, ROI, and operational recommendations 
• Advocate for customer needs internally across cross-functional organizations

 
Qualifications & Experience

• 5+ years of experience in Customer Success, Enterprise SaaS, Account Management, or related customer-facing roles 
• Proven success managing enterprise customer relationships 
• Strong customer success and stakeholder management capabilities 
• Moderate technical understanding of SaaS, infrastructure, cloud, or enterprise platforms 
• Strong project management and communication skills 
• Experience influencing GRR and NRR outcomes 
• Ability to communicate effectively across technical and executive audiences in German Language is a MUST.

Success Metrics

• GRR performance across assigned accounts 
• NRR influence and expansion contribution 
• Customer adoption and utilization improvement 
• Executive relationship maturity 
• Customer health improvement 
• Forecast accuracy for risks and opportunities 
• Escalation management effectiveness 
• Customer advocacy and satisfaction

Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.

Commvault’s goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault, please email accommodations@commvault.com For any inquiries not related to an accommodation please reach out to wwrecruitingteam@commvault.com.

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