Credit and Collections Team Leader

We are a Canadian leader in digital automotive solutions. Our flagship brands — AutoTrader.ca, AutoSync, Dealertrack Canada and CMS — help Canadians buy, sell, and finance vehicles with confidence. 

AutoTrader.ca is Canada’s largest automotive marketplace, with over 25 million monthly visits. 

As part of AutoScout24 group, Europe’s largest online car marketplace, we’re shaping the future of automotive retail in Canada and beyond. 

Join us on our journey as we bring together the best of Europe and North America to shape the future of automotive retail. 

Role Description

• Team leadership: Support, coach, train, existing new team members; oversee collection activities and ensure individual/team objectives are achieved.
• Collections management: Support the overall collection efforts to minimize financial losses, including determining when accounts should be referred to external collection agencies and evaluating agency performance.
• Strategic accounts: Personally manage a portfolio of high value/strategic accounts, driving collections while maintaining strong customer relationships.
• Cash forecasting: contribute to cash collection forecasts and projections, tracking expected receipts and identifying risks.
• Cross-functional collaboration: Partner closely with Finance, Billing, Sales Operations, and Cash Posting teams to improve billing accuracy, order entry, cash application, and service delivery.
• Dispute and escalation management: Resolve complex or ongoing customer complaints related to billing and services by coordinating with the appropriate internal teams. 
• Process improvement: Develop and implement policies and processes that improve collections effectiveness and upstream/downstream financial operations.
• Training & development: Train new hires and provide ongoing coaching to existing team members to improve performance.
• Projects & initiatives: Support special projects and broader organizational initiatives as required.
• Reporting and Analysis: Responsible for the preparation and distribution of various reports.

Key Areas of Responsibility

• Develop and implement strategies to increase the rate and efficiency of successful collections on outstanding debts. Support SR Manager in the recruitment, training and daily management of the collections team. Assist in setting targets and monitoring performance of the collections team.