Account Manager

Captify, now part of Verve Group, is the leading Search Intelligence Platform for the open web and the largest independent holder of first-party search data outside of Google, connecting the real-time searches from over 2 billion devices globally. Its Search Intelligence technology powers omnichannel programmatic advertising and real-time insights for the world’s biggest brands, such as Disney, Unilever, eBay, Mercedes-Benz, Microsoft, Nestlé, GSK, Uber, Mars, P&G, Sony and Toyota—without reliance on third-party cookies. Captify brings brands more customers, publishers greater yield and consumers the most relevant digital experiences.

What we're looking for

We are seeking a dynamic and client-focused Account Manager to join our team.

The Account Manager will act as the primary point of contact between clients/agencies and internal teams, ensuring seamless coordination and successful delivery of campaigns aligned with client objectives and KPIs.

This role requires strong client relationship management, excellent organisational skills, and commercial awareness. You will be responsible for managing multiple projects across omnichannel digital campaigns, including OLV, Display, and CTV, ensuring high-quality execution and consistent communication across all stakeholders.

This is a hybrid position with three days per week in our London Office (Covent Garden). 

What you’ll be doing:

Client Relationship Management

• Build and maintain strong day-to-day relationships with clients with a key focus on retention
• Understand client campaign objectives, campaign goals and brand positioning
• Act as the primary point of contact for all campaign related communications such as campaign set ups, troubleshooting and identifying oppurtunities
• Support senior team members in delivering quarterly business reviews (QBRs) and strategic account reviews
• Manage client expectations and ensure high levels of satisfaction

Campaign & Account Management

• Own the end-to-end campaign lifecycle, including internal briefing, checking accurate trafficking and QA, support for trader optimisation, in-flight reporting, and post-campaign analysis.
• Coordinate campaign delivery across internal teams ensuring timelines, budgets, and objectives are met
• Monitor campaign performance and provide actionable insights through weekly reporting and PCAs
• Maintain accurate account documentation including briefs, status trackers, and campaign summaries
• Consitently identify opportunities for account growth and upselling services