Portfolio Analyst

About Rewards Network

Celebrating 41 years in business, Rewards Network has helped restaurants increase their revenue, traffic, and customer engagement through our innovative financial, marketing services, and premier dining rewards programs. We connect diners to fantastic restaurant experiences by offering unique card-linked offers.  Our offers leverage advanced technology and powerful data analytics, providing value to our restaurants, diners, and strategic partners' loyalty programs.

Our Culture 

At Rewards Network, you will find a passionate and diverse group of professionals that enjoy working collaboratively, solving problems, and taking ownership of not only their own careers and success, but the success and continued growth of the organization. We take pride in partnering with the world's most powerful loyalty programs to bring full price paying customers and better ways to access working capital options to local restaurants. We offer a challenging and rewarding environment where you can maximize your potential.

Job Overview

The Portfolio Analyst plays a critical role in monitoring the performance of our restaurant partners and proactively managing revenue and client health. This position has a direct impact on client satisfaction, retention, and corporate revenue through in-depth analysis of customers’ activity, account performance, and revenue contribution.

Working closely with cross functional partners, the Portfolio Analyst will analyze complex customer, business, and billing data to identify trends, anomalies, risks, and opportunities that will drive growth and value for the organization and its restaurant customers. The Portfolio Analyst will proactively communicate key findings and potential risks to management and the Service teams on a daily and weekly basis, enabling timely action to protect revenue, strengthen customer relationships, and improve business performance. The ideal candidate combines strong data analysis skills with curiosity, attention to detail, and the ability to connect data trends to business outcomes. 

This is a hybrid position in our Chicago office 3 days a week (Tuesday-Thursday)

What you’ll bring to the table: (Responsibilities) 

• Translate complex data into actionable customer insights that help improve customer value, retention, and enhance customer experience
• Conduct detailed analysis of customer data to assess performance, identify trends, and make decisions that optimize both revenue and client retention across the portfolio
• Investigate drivers behind billing and revenue fluctuations, unusual activity, and partner with relevant teams to develop and implement solutions