International
Posted 25 Sep 2026
Advertised as “Senior Director International”
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 7+ yrs
- Management level
- People management
- Employment
- Remote
No salary listed for this role.
About Us
Comfrt is one of the fastest-growing direct-to-consumer brands, dedicated to blending mental wellness, inclusivity, and elevated comfort into every piece we create. Our mission goes beyond clothing — we strive to build a community where everyone feels supported and seen.
About the Role
The Senior Director International leads the strategy, execution, and optimization of Comfrt's international operations across all non US markets, ensuring every customer receives a seamless, on brand experience regardless of geography. This role owns international fulfillment, cross border freight, duties and compliance, carrier performance, and market expansion readiness, partnering across Operations, CX, Finance, and Tech to unlock profitable growth in Canada, UK/EU, APAC, and new markets. By translating global complexity into structured, scalable playbooks, this role directly supports revenue growth, margin protection, and long term customer loyalty outside of the US.
Organisational Contribution & Influence
The Senior Director International serves as the connective tissue between US HQ and Comfrt's international 3PL, freight, and carrier network. This role partners closely with DC Operations, CX, Planning, Finance, Tech, and Legal/Compliance to ensure SLAs, landed cost, duties, and brand standards are upheld in every market we ship to. By maintaining strong visibility across international KPIs and providing timely, structured updates to leadership, this role drives alignment on priorities, surfaces risks early, and ensures customer feedback and market nuances are integrated into operational decisions. Through consistent communication and cross functional leadership, the position reinforces a culture of global consistency, operational excellence, and customer first thinking that extends beyond any single region.
Key Responsibilities
1. International Operations Strategy & Execution (30%)
- Own the end to end international operations strategy across fulfillment, freight, duties, and returns for all non US markets.
- Define and manage SLAs, cost to serve targets, and service standards by market aligned to business goals.
- Build and maintain international playbooks that enable scale, consistency, and structured execution across regions.
- Drive readiness for new market launches, including 3PL selection, carrier negotiation, routing, tax/duty setup, and go live planning.
2. 3PL, Freight & Carrier Management (25%)
- Manage international 3PL and freight partners, holding them accountable to contracted SLAs, KPIs, and quality standards.
- Lead carrier selection, RFPs, rate negotiations, and ongoing performance reviews to optimize speed, cost, and customer experience.
- Oversee cross border freight lanes, middle mile consolidation, and last-mile partner performance across key regions.