Order to Cash

Telix Pharmaceuticals is a dynamic, fast-growing radiopharmaceutical company with offices in Australia (HQ), Belgium, Japan, Switzerland, and the United States. Our mission is to deliver on the promise of precision medicine through targeted radiation. At our core, we exist to create products that seek to improve the quality of life for people living with cancer and rare diseases. You will be supporting the international roll-out of our approved prostate cancer imaging agent and helping us to advance our portfolio of late clinical-stage products that address significant unmet need in oncology and rare diseases. 

See Yourself at Telix

The Associate Director, Order to Cash serves as the enterprise business process owner for end-to-end Order-to-Cash across multiple legal entities. This role leads the teams, processes, controls, systems, and cross-functional partnerships required to deliver accurate billing, disciplined receivables management, strong cash performance, audit-ready operations, and a scalable customer experience. Operating with autonomy and executive presence, the Associate Director partners closely with Commercial Operations, Sales, Strategic Accounts, Customer Service, Tax, IT/System teams, Revenue/Accounting, SOX, and Finance leadership to strengthen governance, improve KPI visibility, automate manual work, reduce revenue leakage, enhance cash flow, and improve customer outcomes.

Key Accountabilities:

End-to-End Order-to-Cash Leadership

• Own the full O2C lifecycle, including customer onboarding, master data governance, billing, credit, collections, cash application, dispute resolution, reporting, reserves, and close support.
• Establish clear governance, process accountability, service-level expectations, escalation paths, and decision rights across O2C activities.
• Lead the O2C team with a player-coach mindset, providing hands-on support for high-impact customer, operational, and control matters.
• Build a culture of accountability, customer service, controls discipline, continuous improvement, and measurable outcomes.

Customer, Pricing & Item Master Data Governance

• Own governance and oversight of customer master data, including customer creation, updates, deactivation, tax status, payment terms, credit limits, and required approvals.
• Oversee pricing master data, including setup and maintenance of price lists, contract pricing, discounts, rebates, and commercial terms in ERP and billing systems.
• Partner with Commercial, Finance, Operations, and IT/System teams to validate item master data impacts on billing, revenue recognition, tax, reporting, and customer experience.