Regional Quality Performance Analytics

Reynolds American is evolving into a global multi-category business. Our purpose is to create A Better Tomorrow™ by Building a Smokeless World.

To achieve our ambition, we are looking for colleagues who are ready to join us on this journey. Tomorrow can’t wait, let’s shape it together!

REYNOLDS AMERICAN has an exciting opportunity for a Regional Quality Performance Analytics Lead in Winston-Salem, NC

This role leads regional quality performance reporting, analytics, and KPI governance for RJRT Quality Management. The position transforms quality, complaint, manufacturing, and operational data into accurate insights, leadership-ready reporting, and actionable recommendations to support Operations, End Markets, Regional Quality, and Global Quality stakeholders.

Your key responsibilities will include:

• Lead the regional quality performance reporting process, ensuring timely, accurate, and actionable KPI reporting for Quality Operations, End Markets, Regional Quality, and Global Quality stakeholders.
• Manage annual quality KPI goal-setting, threshold reviews, and reporting governance in alignment with Global Quality Reporting, Regional Quality leadership, and business priorities.
• Develop, maintain, and improve BI dashboards, scorecards, reporting tools, and leadership-ready performance summaries.
• Extract, validate, reconcile, and analyze data from quality, complaint, manufacturing, and reporting systems to ensure accurate and reliable insights.
• Monitor quality KPI trends, consumer complaint patterns, CPB/CPM performance, threshold violations, and emerging risks requiring escalation or investigation.
• Apply statistical thinking and analytical methods to evaluate performance trends, process variation, complaint patterns, and improvement opportunities.
• Use data visualization and storytelling techniques to translate complex data into clear insights, business impact, and recommended actions.
• Prepare and support monthly Quality KPI submissions, S&I materials, Regulatory Oversight Committee reporting, and other leadership review content.
• Partner with cross-functional stakeholders to define reporting requirements, improve data quality, automate recurring reports, and strengthen quality performance governance.
• Manage permissions and content structure for the Quality Management SharePoint site, ensuring appropriate access and organization of key reporting materials.

What are we looking for?

• Bachelor’s degree in Quality, Engineering, Data Analytics, Statistics, Business Analytics, Information Systems, Supply Chain, Operations Management, or a related field, with 5+ years of relevant experience, or an equivalent combination of education and experience.
• Experience in quality, operations, manufacturing, or regulated environments, with knowledge of quality management, continuous improvement principles, and tobacco quality considered a plus.
• Experience supporting KPI reporting, BI dashboards, scorecards, and quality performance reviews, including data visualization and performance monitoring.
• Strong analytical experience interpreting quality, consumer complaint, and operational data, applying statistical thinking to identify trends, variation, risks, emerging issues, and improvement opportunities.
• Experience working with databases, reporting systems, data validation, report accuracy controls, and data models, including automating reports and streamlining recurring reporting processes.
• Proficiency with analytics and reporting tools such as Power BI, SQL, Power Query, Excel, Tableau, or similar tools.
• Experience with consumer complaint trending, CPB/CPM analysis, threshold monitoring, or quality performance governance, with knowledge of tobacco products, quality systems, regulatory expectations, consumer-centric quality principles, and TPMP requirements preferred.
• Strong communication, data storytelling, stakeholder management, and attention to detail; quality, regulatory, analytics, or continuous improvement certifications are preferred

WE ARE REYNOLDS AMERICAN—A member of the BRITISH AMERICAN TOBACCO GROUP

At Reynolds American, we are committed to our Purpose of creating A Better Tomorrow. This is what drives our people and our passion for innovation. See what is possible for you at REYNOLDS AMERICAN.

BELONGING, ACHIEVING, TOGETHER

Collaboration and teamwork underpin everything we do here at Reynolds American. We know that collaborating with colleagues is what makes us stronger and best prepared to meet our business goals.

SALARY AND BENEFITS OVERVIEW

Benefit Information

The following is a general summary of the competitive compensation and benefit plans we offer:

• 401(k) plan that offers opportunity to save on pre- and post-tax basis up to 50 percent of eligible compensation.

• Company matches 100 percent of employee pre-tax/Roth (401k) contributions up to six percent

• Company contributes an additional three percent to 401(k) whether employee participates or not

• Comprehensive health- and welfare-benefits package (including medical, dental, vision, and prescription drugs)

• Health Savings Account start-up contribution for employees who elect the high deductible health plan

• Flexible spending accounts for both Health Care and Dependent Care allowing employee to use pre-tax dollars to pay for qualified expenses during the calendar year

• Employee assistance program offering 8 free counselling sessions, per issue, each calendar year for employees and their dependents

• Company paid life insurance of 1x annual base pay ($50,000 minimum)

• Company paid accidental death or dismemberment insurance of 2x annual base pay ($50,000 minimum)

• Voluntary insurances offered at group rates: employee and dependent life insurance, AD&D insurance, critical illness, accident coverage, disability buy-up, and auto & home insurance

• Tuition reimbursement and student loan support

• Dependent Scholarship Programs

• Free confidential personal financial counselling service

• On-site health centers and 24/7 fitness centers at certain company locations

• A charitable giving matching grants program that enables employees to direct and double their donations to qualifying charitable organizations of their choice

• Health-care concierge service

• Volunteer service opportunities

• Extensive training opportunities

• Company vehicle for eligible employees

• Mobile phone allowance for eligible employees

• Paid Leave:

• Sick and Personal Time (exempt employees may be excused with pay for brief absences; non-exempt employees receive up to 6 days)

• Vacation (levels Below Senior Director receive 15 days (pro-rated during first year of service); Senior Director and Officers receive 25 days (pro-rated during first year of service)).

• Holidays (Nine company recognized and two annual personal holidays to be used at the employee’s discretion)

Our organization offers a level of challenge, responsibility, and creativity for motivated employees who want to grow their careers. We are also committed to valuing different perspectives, experiences, and talents to improve the company's potential for optimally achieving its business objectives!

Reynolds American Inc. and its affiliated companies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law. Only applicants requiring reasonable accommodation for any part of the application and hiring process should contact us directly via email at wppgeneral@RJRT.com

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