Operations Manager
US$90,000 – US$120,000 / yr base salary
Posted 27 Jul 2026
Advertised as “Operations Manager (Marketplace)”
BranchFactor Summary
The original posting with the fluff stripped out
- Management level
- People management
- Employment
- On-Site
- Contract
- Full-time
| Base salary | US$90,000 – US$120,000 / yr |
|---|
We are Indeed Flex. We Help People Get Jobs. Right now, we’re hiring!
We are a tech-first staffing platform that gives workers the freedom to choose their own shifts and businesses the power to hire with a click. We are removing the friction from the traditional agency model and replacing it with speed, transparency, and choice.
We operate with the agility and energy of a high-growth scale-up, but we are backed by the stability and resources of Indeed - the world’s #1 job site. This gives us a unique advantage: the freedom to innovate at speed, with the muscle to dominate the market.
💼 This is an in-office role, five days per week with the option to work from home on Thursdays. Our office is located in Texas, Domain area.
The Role
The Operations Manager (Marketplace) shifts the operational focus from frontline task tracking to holistic team performance ownership. This role is fully accountable for driving the throughput, quality, and SLA performance of an operational domain by managing through a tier of Supervisors and Leads.
In addition to workforce planning, scheduling, and direct people management, the Operations Manager (Marketplace) acts as a key bridge between frontline execution and technical systems. This role personally owns recurring domain reporting and dashboards by independently writing and validating SQL queries. Leveraging these insights, the Operations Manager actively spots bad data, broken inputs, and repeat operational failure patterns, while partnering with Technical Analysts to refine, shape, and tune AI agent prompts and automated workflows based on real-world operational feedback.
What you’ll be doing
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities and duties of the position.
Team Performance & Operational Ownership
- Holistic SLA Management: Own day-to-day team performance across core operational delivery metrics, including throughput, quality standards, CSAT, and strict SLA compliance.
- Workforce & Queue Health: Oversee total team execution, shift coverage, and capacity scheduling layouts. Dynamically adjust staffing and scheduling to prevent queue backlogs and meet operational cost targets.
- Process Standardization: Oversee the execution of standardized resolution workflows and procedures to ensure clean, consistent delivery across all shifts.
Leadership & Management Through Subordinate Layers