Customer Success Manager
US$122,500 – US$140,000 / yr base salary
Posted 24 Jun 2026
Advertised as “Customer Success Manager, Advertising (Retail Search)”
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 5+ yrs
- Management level
- Individual contributor
- Employment
- Remote
| Base salary | US$122,500 – US$140,000 / yr |
|---|---|
| Cash bonus | US$18,500 – US$21,000 |
| Total comp | US$141,000 – US$161,000 |
Field of studyBusiness, Communications, Economics, Marketing (or related)
Study levelBachelor's
The Company
CommerceIQ is building the AI platform that runs commerce for the world's largest brands. We are not selling AI demos. We are shipping AI agents for content, media, and sales into the workflows of the Fortune 100 every week.
2,200+ Customers
10 of Top 12 CPG Companies
900+ Retailers Connected
$200M+ Raised
Customers include Coca-Cola, Nestlé, Colgate-Palmolive, Mondelez, Samsung, and Kellogg's. Backed by SoftBank, Insight Partners, and Madrona. Headquartered in Mountain View with teams across the US, India, Canada, and the UK. Pre-IPO.
The Role:
Fueled by our customer and business growth, we’re seeking Customer Success Managers (CSMs) specializing in Retail Media Search Advertising (Retail Search) to manage and execute advertising campaigns for our enterprise clients.
The goal of CSMs at CommerceIQ is to help our customers achieve profitable revenue growth using our platform by managing their advertising budgets across platforms such as Amazon, Walmart, and others. You’ll play a hands-on role in planning, executing, and optimizing paid search campaigns while continuously identifying opportunities for growth and improvement.
This is a results-driven role requiring expertise in eCommerce advertising, strong analytical skills, and a proactive approach to campaign management.
This is a remote role in the U.S. with a strong preference given to candidates in the St. Louis, MO area.
What You’ll Do:
- Manage end-to-end execution of retail media search advertising campaigns on platforms such as Amazon, Walmart, and other marketplaces.
- Understand customer needs, to then plan, organize and manage all phases of a joint success plan, then focus on how we use our product to help customers meet those needs.
- Move the needle with respect to the client’s KPIs and continuously showcase the value of CommerceIQ’s platform throughout the engagement period.
- Analyze campaign performance data to identify trends, insights, and actionable recommendations.
- Be an expert on the CommerceIQ platform and partner with internal teams, including Product and Engineering, to leverage CommerceIQ’s platform capabilities effectively.
- Collaborate with our internal teams to shape new features
What You’ll Bring: