Senior Software Engineer, Reliability

Remote, US

About Nametag

Nametag is building the future of secure digital identity. Our mission is to make it easy for people and organizations to prove who they are online, safely and seamlessly. We're pioneering next-generation identity verification and account protection so that users can control their own identity, and companies can build trust without friction. By enabling trust at scale, we help enterprises reduce fraud, streamline onboarding, and deliver secure user experiences that customers love.

The Role

We're looking for a Senior Software Engineer to own infrastructure, reliability, and platform engineering at Nametag. You'll design and scale the systems that keep our identity verification platform fast, secure, and always available, and build the tooling that makes our engineering team more productive and autonomous.

This is a hands-on, high-impact role. You'll work closely with engineering and product leadership to make critical decisions about how we build, deploy, and operate our systems, and then execute on them. If you've thrived in fast-moving environments and care deeply about uptime, correctness, and developer experience, we'd love to meet you.

What You'll Do

Infrastructure & Reliability

• Design, build, and maintain scalable, cost-effective cloud infrastructure across AWS and Fly.io.
• Own deployment strategy and service design across our monolith and microservices, including schema migrations and rollout safety.
• Manage infrastructure-as-code (CloudFormation, Terraform or equivalent) for reproducible, auditable infrastructure.
• Identify reliability risks, performance bottlenecks, and security gaps, and address them proactively.

Observability & Incident Response

• Evolve our observability stack: logging, distributed tracing, metrics, and uptime monitoring.
• Evolve on-call practices and incident response processes that keep us ahead of customer-impacting issues.
• Champion a culture of reliability: postmortems, runbooks, and continuous improvement after incidents.

Developer Enablement

• Manage and improve our CI/CD pipelines (GitHub Actions) and establish deployment best practices.
• Build internal platform tooling and abstractions that reduce toil and increase engineering velocity.
• Partner with product engineers to make infrastructure easy to use correctly and hard to use incorrectly.

Data & ML Infrastructure