Connectivity

Associate Director, Connectivity I Viator

About Tripadvisor 

The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork.

Job Location: London Hybrid

This role is a hybrid position that requires 1-2 days per week in our London office.

About the Role

Tripadvisor is looking for an Associate Director Connectivity to own the technical and commercial relationship between our platform and the reservation systems (Restechs) our supplier partners rely on. This is a hands-on leadership role: you'll set the connectivity strategy, build C-suite relationships with Restech partners, and roll up your sleeves alongside engineers when a hard integration problem needs solving.

You'll lead the team responsible for supplier and Restech connectivity – the APIs, integration technologies, and configuration processes that let millions of travelers book experiences seamlessly. You'll work closely with Product, Engineering, and Commercial teams to make sure our connectivity capability scales with the business.

Key Responsibilities

• Define and own the Connectivity strategy – a clear point of view on where supplier and Restech integrations need to go, aligned to our broader technical direction (faster releases, better observability, simplification, AI driven efficiencies).

• Build and maintain C-suite level relationships with Restech and Supplier partners, acting as the senior technical face of Tripadvisor in those conversations.

• Stay genuinely hands-on: dig into API design, integration architecture, and connectivity issues directly, not just from a distance.

• Lead, grow and mentor a team of tech leads and engineers – with experience building teams from scratch or reinvigorating existing ones globally.

• Partner closely with Product to shape the connectivity roadmap; this is a product-oriented team and role.

• Instigate change: bring new technologies and approaches to the team, and create space for technical creativity.

• Own escalation and resolution of complex operational and connectivity issues, keeping transactions and integrations running smoothly at scale.

• Oversee configuration, monitoring and testing of supplier integrations, and drive continuous improvement of the tools and processes behind them.

• Respond quickly and positively as remit, priorities or team structure evolve.

About You

• Deep, hands-on knowledge of APIs and restech integration technologies, and a genuine understanding of how connectivity platforms work end to end.

• A proven track record of building senior (C-suite level) relationships with Restech and Supplier partners.

• Experience building a technical or connectivity strategy and also getting hands-on to deliver against it.

• Genuine hands-on technical experience 

• Comfortable working alongside Product as a true partner, ideally having done so before on a customer-facing site or app.

• An inclusive, non-hierarchical leadership style 

• Energised by fast-moving environments and comfortable adapting quickly to changes in remit, priorities or structure.

• Excellent communication and management skills, with the technical credibility to match.

• Data/analytical mindset, ability to design and build relevant reports

Practicalities

• This role is remote in the UK, ideally someone based in or around London

• You'll want to build real relationships with the team, which means coming into the office from time to time.

• Reports to the Senior Director, Destination Management.

Key Skills / Experience / Knowledge / Qualifications

Personal Qualities

• Strategic Vision: A visionary thinker capable of translating complex technical challenges into clear, long-term strategic roadmaps.

• Executive Presence: Exceptional ability to communicate and influence at the C-suite and executive levels, both internally and with external partners.

• Adaptive Leadership: A resilient and inclusive leader, comfortable navigating and driving change in fast-paced, high-growth environments.

• Collaborative Catalyst: A natural partner who excels at breaking down silos and fostering cross-functional alignment between Engineering, Product, and Commercial teams.

Skills and Experience Guide

• Leadership Experience: 10+ years of experience in technical leadership, connectivity strategy, or product engineering, ideally within the travel technology or B2B SaaS space.

• Relationship Management: Proven track record of building and managing high-stakes C-suite partnerships, including technical advocacy and commercial negotiation.

• Technical Strategy: Demonstrated experience defining and delivering technical roadmaps, API strategies, and scaling connectivity platforms in high-traffic environments.

• Integration Expertise: Deep knowledge of integration architecture, API design, and observability, with the credibility to engage hands-on with engineering teams.

• Team Development: Proven ability to build, mentor, and lead high-performing global engineering and technical teams from the ground up or through significant transformation.

• Strategic Execution: Analytical mindset with the ability to design and leverage data to drive technical decision-making and operational improvements.

What We Offer 

• Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses
• “Work your way” with flexibility to suit your lifestyle. Tripadvisor Group takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like or as required by your team.
• Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work.
• Donation matching. Give back? Give more! We match qualifying charitable donations annually.
• Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs.
• Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you.
• Travel perks. We believe that travel is employee development, so we provide discounts and more.
• Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges.
• Health benefits. We offer great coverage and competitive premiums.
• Generous referral scheme. Help us grow and be rewarded with generous awards for referring successful candidates.

Our Cultural Pillars:

Traveler first

We exist to create value for our customer, the traveler. We enable our suppliers and partners to unlock this value. Their collective behaviors and insights are what drives us. 

Execution is our edge

We act fast, experiment, learn from failure, iterate, and improve the solutions of tomorrow across every aspect of our business. Our execution is agile, data-driven, prioritised, and built to scale. We assume no problem is someone else’s problem and finish what can be done today, knowing tomorrow will bring fresh challenges. 

We succeed together

The best outcomes are driven by empathic, humble, and diverse subject matter experts working toward shared goals. We collaborate relentlessly, challenge assumptions, give actionable feedback, and set each other up for success through empowered teams with a clear charter. We transparently take ownership of our growth, individually and as a team. We celebrate the quality of our effort, our learnings, and our collective achievements.

We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com.

If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor.com. We have all the answers!

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