Front Office Support Engineer

**The Role
**We are seeking an experienced and proactive Front Office Support Engineer to join our expanding global Front Office Support and Automation team in London. The Front Office Support team is embedded within our Portfolio Management and Trading teams, providing monitoring, maintenance, and support of our most business-critical systems. You will be responsible for solving complex problems for our investment professionals and stakeholders and will serve as the first point of contact for troubleshooting any issues with our trading platform.

What makes this role interesting The Front Office Support Engineer will focus on providing critical support for our EMEA-based Fundamental Equity and Tactical Trading Portfolio Managers, Traders and Analysts. You will manage a dynamic workload and gain exposure to many interesting facets of the firm, including but not limited to:

• Front-row seat to the markets: You will sit on the trading floor, embedded with our Portfolio Management teams, with real-time exposure to multi-asset strategies and decision-making.
• Impact from day one: Resolving a production incident or supporting a Portfolio Manager has an immediate effect on PnL.
• Build and run: We don't just troubleshoot, we optimise. You'll have the autonomy to identify repetitive pain points and work with partner teams to automate and evolve our processes.
• Global perspective: Follow-the-sun coverage means close collaboration with support teams in the US and APAC, so you'll learn and share best practices globally.

What you'll do

• Incident ownership: Triage, diagnose, and resolve real-time trading issues across our Order Management System (OMS)/Execution Management System (EMS), Bloomberg, and proprietary trading and execution tools/systems.
• Stakeholder management: Act as the technology "first responder" - our liaison and primary bridge between our front office users (traders and Portfolio Managers) and core engineering teams, translating trading requests into actionable technical work.
• Service reliability: Maintain and evolve our monitoring, alerting, and post-incident review processes, and help drive a culture of accountability and continuous improvement.
• Project execution: Lead projects from ideation and requirements gathering through to production. 

**What You’ll Bring
**What you need 

• 4+ years of financial services experience supporting traders and Portfolio Managers (ideally at a hedge fund, investment bank, or electronic market-maker).
• Experience working with Order Management Systems (OMS), Execution Management Systems (EMS), and Portfolio Management Systems (PMS) trading stacks.
• Experience supporting front office vendor trading systems (e.g. Portware, Enfusion, Neovest) - Knowledge of equities, futures, FX, and/or options trading strategies.