Cloud Site Reliability Engineer

Position Overview 

The Cloud Site Reliability Engineer will own the reliability, performance, and security of Cadwell's cloud-hosted infrastructure supporting healthcare facilities that depend on Cadwell's software suite for neurodiagnostic care. Working within the Enterprise Service Delivery team, this role builds and maintains infrastructure as code, deployment automation, monitoring and observability, and disaster recovery capabilities for Cadwell's AWS environments, and leads incident response for hosted customer systems. The Cloud Site Reliability Engineer partners closely with software engineering, enterprise support, and project delivery teams to ensure hosted deployments meet the uptime, data protection, and regulatory expectations of clinical environments.

Key Responsibilities

• Build, maintain, and continuously improve Cadwell's AWS cloud infrastructure supporting hosted customer environments, applying infrastructure-as-code practices using Terraform, YAML, and JSON/Jinja.
• Automate build, test, and deployment pipelines for cloud-hosted Cadwell applications to reduce manual effort and eliminate configuration drift across customer environments.
• Build and maintain log ingestion, monitoring, alerting, and observability systems that provide early warning of degradation in hosted clinical environments.
• Lead incident response for cloud-hosted environments, serving as the escalation point for availability and performance events and conducting post-mortems with corrective actions tracked to closure.
• Design, implement, and routinely test backup and disaster recovery strategies for hosted customer data to meet the recovery time and recovery point objectives committed to customers.
• Optimize cloud compute, storage, and lifecycle policies to balance performance, clinical data retention requirements, and cost across the hosted footprint.
• Implement and maintain cybersecurity best practices across cloud infrastructure, including identity and access management, network segmentation, encryption, patching, and vulnerability remediation.
• Partner with software engineering to improve application reliability, scalability, and performance, contributing to architecture decisions for new and migrating hosted deployments.
• Partner with Cadwell's enterprise support and project delivery teams on hosted environment onboarding, migrations, and upgrades, providing cloud infrastructure expertise throughout the customer lifecycle.
• Ensure cloud infrastructure and processes comply with applicable healthcare data privacy and security requirements (e.g., HIPAA, GDPR) and with Cadwell's quality system, including IEC 62304 software lifecycle processes.