Business Development Associate

Third Bridge is a leading global research firm established in 2007, with a team of over 1,500 employees worldwide dedicated to fueling decisions with expert insights. We accelerate and enhance decision-making for investors and business leaders by unearthing unique expert insights across multiple sectors, geographies, and topics.

For nearly 20 years, we’ve helped clients access knowledge on demand from experts, in-person and through our Library covering over 65,000 companies.

Job Description

Private Equity Business Development Associates are responsible for driving growth by activating users across the Private Equity book of business on expert networks, content, surveys and advisory. They work directly with clients, seeking to understand their business priorities and identify the most effective ways to support them. They are responsible for onboarding new client users, demonstrating the value of Third Bridge, and stimulating client engagement with inactive users with our products and services. In partnership with the Client Services and Account Management team, they design and execute client engagement strategies in support of strategic account plans and evolving client needs.

This role provides a great opportunity to build a strong foundation in business development, develop commercial acumen, and deepen your understanding of Private Equity.

Responsibilities:

• Grow revenue and usage within your book of business by monitoring client activity and proactively engaging with new or inactive users to drive adoption of our products and services
• Introduce all Third Bridge products and services to new client users to ensure fast adoption and product stickiness from the outset of a client’s relationship with us
• Partner with Client Services and Account Managers to align engagement strategy to renewal objectives
• Identify growth opportunities within your book of business, for example identifying new teams who could access Third Bridge’s products and services, cross-sell opportunities, etc.
• Support new client acquisition team with new stakeholder interactions and onboarding of new clients
• Consistently communicate and demonstrate our value proposition to end users, key stakeholders and decision makers across and in accordance with the client lifecycle, ensuring a solid understanding of how our products and services specifically support Private Equity clients throughout their deal cycle
• Build, develop and manage relationships with client users and key stakeholders with the goal of driving utilisation of their Third Bridge subscription, resulting in client satisfaction, retention, and growth
• Identify approaches that address the client’s challenges leveraging qualitative and quantitative problem-solving methodologies that serve to continuously improve client experience and client retention
• Conduct regular retention and risk analysis of client book of business that provides insights into performance and key client engagement metrics
• Originate opportunities to expand the user footprint within existing client teams, and for Account Managers to up-sell and cross-sell Third Bridge services
• Collaborate with Client Services and Account Management to identify root causes of client issues, working with internal and external stakeholders to develop effective resolutions
• Collect, analyse and share client feedback and market intel internally to all relevant stakeholders, including Client Services, Commercial, Product and  Marketing
• Advocate internally for your clients, particularly for feature improvements across our product offering

Qualifications:

• Experience in a client facing role.
• Client-first mindset; superior client service ethic
• Self-starter mentality with the ability to work autonomously as well as collaboratively within a team
• Demonstrable problem solving and client relationship building and management skills
• Proven track record of exceeding targets and growing accounts, fueled by a passion for delivering value to clients
• Exceptional communication, collaboration, prioritisation, problem solving, critical thinking, and influencing skills
• Demonstrable ability to multitask and prioritise on an ongoing basis to manage both proactive and reactive work

How you will be rewarded:

• Salary: Basic of $75,000pa, plus quarterly commission/bonus
• Vacation: 15 days (which increases to 20 days after 2 years of service) plus US Holidays
• Learning: personal development allowance of $1,150 per year.
• Health and wellbeing: a variety of insurance plans, including health coverage by Empire Blue Cross Blue Shield.
• Medical Insurance, Dental insurance and Vision plan, plus a personal HSA (Health Saving Account) and Medical FSA (Flexible Spending Account). And also a variety of health and wellbeing events to focus on mental health.
• Future and family: 401K matching up to 5% of your base salary, life insurance, a long-term disability policy dependent care FSA and pet insurance.
• Flexibility: work from anywhere for one month per year, 2 annual volunteer days, 2 personal days when life throws you a curveball and 'Summer Fridays'
• Rewards: get points through our colleague-to-colleague recognition programme to spend on hotels, gift cards, donations to charity and more.
• Social: weekly optional social gatherings, daily breakfast and snacks, social events - ESG: CSR, Environment and Diversity & Inclusion (including Women at Third Bridge, Pride and Blkbridge)
• Frontline Innovation: your chance to share your ideas for improvement through Hackathons and other events

The successful candidate must, by the start of the employment, have permission to work in the country they are applying.

We know that to be truly innovative, we need to have a diverse team around us. That is why Third Bridge is committed to creating an inclusive environment and is proud to be an equal-opportunity employer. If you are not 100% sure if you are right for the role, please apply anyway and we will be happy to consider your application.

Third Bridge values your trust and is committed to the responsible management, use, and protection of personal information. By submitting a Third Bridge job application, I hereby provide Third Bridge (including Third Bridge's affiliates and relevant third-party suppliers) with my consent to collect, store and process my personal information for the purpose of recruitment administration, as well as to share such personal information with third parties for the same purpose, in accordance with the Candidate Privacy Notice.

We know that to be truly innovative, we need to have a diverse team around us. That is why Third Bridge is committed to creating an inclusive environment and is proud to be an equal opportunity employer. If you are not 100% sure if you are right for the role, please apply anyway, and we will be happy to consider your application.