Billing Operations Specialist

About Procare

For over 30 years, Procare Solutions has been dedicated to empowering early childhood educators by providing products and services that enable them to focus on the care, safety and education of children.  We recognize the responsibility that comes with nurturing and educating children, which is why our child care management solutions are designed to automate business processes, help ensure safety and compliance, communicate with families and provide educational resources and training to help teachers and children thrive.

Over 40,000 satisfied customers have chosen Procare Solutions as their trusted partner in providing exceptional care for young minds.   

A Little About the Role

The Accounting function's operational workload has grown around customer account maintenance, collections, and billing administration. This role centralizes that work — credit card and payment updates, collections follow-up, force churns, suspensions, and soft locks — so senior accounting staff can focus on financial reporting and higher-value projects.

The person in this seat keeps customer billing and account status accurate and current. They work closely with Finance, Customer Success, and Support, and are equally comfortable with a steady queue of recurring tasks and the occasional ad hoc project.

What you’ll do:

Billing & Payment Operations

• Process customer credit card and payment method updates accurately and on time.
• Ensure contract and account terms are reflected correctly in billing systems.
• Identify opportunities to improve or automate recurring billing and collections workflows.

Collections & Account Lifecycle

• Own the collections process for past-due accounts, including outreach, payment follow-up, and escalation per established procedures.
• Execute force churns for accounts that meet defined non-payment or policy criteria.
• Apply account suspensions and soft locks in accordance with company billing policy and internal SLAs.
• Reinstate accounts and reverse suspensions/soft locks once payment or resolution requirements are met.

Reporting & Cross-Functional Support

• Maintain clear, accurate records of all account actions taken, for audit and reporting purposes.
• Respond to internal requests from Customer Success and Support regarding account billing status.
• Assist with month-end close tasks related to collections and accounts receivable as needed.
• Support special accounting projects — process improvements, audits, and cross-functional initiatives — as assigned by the Senior Manager, Revenue Accounting & Billing.