Billing Operations Specialist

Relay is the Intelligent System of Action for the physical economy. While the digital revolution has often left the deskless workforce behind, we are closing that gap by transforming analog frontline operations into a data-rich, AI-powered ecosystem. We aren't just selling radios, we’re building the digital foundation for the 80% of the global workforce that doesn't work at a desk.

Why Join Relay?

• A Proven Winner: Join a hyper-growth company trusted by over 10% of the Fortune 500, continuing to move upmarket with massive impact.
• High Value, High Impact: With 47% of our revenue from $100K+ ARR customers and 135% Net Revenue Retention (NRR), you'll be joining a company rooted in value creation.
• Market-Leading Innovation: The Relay platform captures 1 billion new data points weekly and features award-winning AI tools like TeamTranslate™, with 500% YoY growth.
• World-Class Leadership: Our stellar leadership team is built to help us scale toward our next major milestones.
• The Relay Culture: We’re dedicated to helping you do the best work of your life (BWIML), investing in your growth through L.I.T., living our CHASE values, and learning from incredibly talented, supportive teammates who make the work (and the wins) better every day.

Now, here’s what we’re building, and where you come in.

Primary Responsibilities:

• Provide high-quality support to customers with inquiries related to the quote-to-cash and accounts receivable processes
• Serve as a key operator within Relay's billing and collections operation, spending a significant portion of each day on outbound collection calls and other high-touch communication channels to drive timely receipt of receivables
• Own the timely application of customer payments, ensuring that we are closing the quote-to-cash loop promptly and providing the most accurate account balance feedback to customers during the collection process
• Be prepared to assist with the submission of customer orders and the starting of service contracts in a timely and highly accurate way
• Be prepared to assist with auditing customer contracts to ensure accuracy with billing processes
• Use provided data and critical thinking skills to assist with creditworthiness evaluations for all prospective customers in a way that aligns with Relay's credit trade policy but does not hinder the sales process
• Use presence within support channels to report system defects and track their impact
• Collaborate with internal cross-functional groups to ensure that they also have the knowledge necessary to provide high-quality billing-related support when appropriate
• Continuously create, correct, and update all internal and external Billing Operations process documentation
• Assist with both recurring and ad hoc Corporate Finance-based cleanups
• Identify process inefficiencies to drive future improvement
• Commit to the Relay mission through a willingness to take on tasks for other internal departments when necessary
• Utilize Microsoft Excel proficiency and data mining skills to build and operationalize recurring billing-related analysis

Required skills, experience and attributes:

• B.S. Degree in Finance or related field, or equivalent experience in a related role
• Excellent organizational and time management skills
• Exceptional written and verbal communication skills
• Self-starter who has the ability to work independently and in a team environment
• Adept troubleshooter and customer service provider with experience interfacing directly with external customers.
• Strong numbers and fundamental billing-related math skills, with the ability to zoom out and use data to drive business outcomes.
• Thoughtful and detail-oriented individual
• Microsoft Excel proficiency

Why Join Relay?

About Relay | Culture, Benefits & Perks

Our culture hinges on Relayers getting LIT up in an environment that fosters Learning, Impact, and Teamwork, where we CHASE the best work of our lives. We call this BWIML (Best Work In My Life).

At Relay, we offer:

• 100% Paid Insurance: Health, Dental, Vision, Long/Short Term Disability, and Life Insurance for you and your dependents
• Generous Paid Time Off
• 401(k) Savings Plan + Company Match
• Baby Cash Reward + Paid Parental Leave
• Wellness Perks: If you’re joining our Raleigh-based HQ, you’ll have access to a world-class onsite fitness center with instructor-led classes, plus tennis, basketball, pickleball, and cycling
• Team Events & Culture: From company celebrations to team outings, we work hard and have fun doing it.
• Latest tech, standing desks, and all the tools and software you need to thrive

The future of frontline work is being built here. Come build it with us. We can’t wait to hear from you.

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