IT Manager
US$185,000 – US$200,000 / yr base salary
Posted 4 Sep 2026
Advertised as “Senior Manager, IT - Field Engagement Platforms”
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 5+ yrs
- Management level
- Individual contributor
| Base salary | US$185,000 – US$200,000 / yr |
|---|
Field of studyBusiness, Computer Science, Engineering, Information Systems, Life Sciences (or related)
Study levelBachelor's
MISSION
Mirum Pharmaceuticals is a biopharmaceutical company dedicated to transforming the treatment of rare diseases. We are passionate about advancing scientific discoveries to become important medicines for rare disease patients. We are collaborative, creative, and experienced professionals and we’re looking to augment our team with other individuals who embody our values: care, be real, get it done, and have fun, seriously.
POSITION SUMMARY
The Sr. Manager, IT – Field Engagement Platforms is responsible for the strategy, product ownership, delivery, and operational support of Mirum's global technology capabilities used by field-based Commercial and Medical Affairs teams. The role has primary accountability for the Veeva CRM ecosystem and related field engagement capabilities, clearly differentiated from the Salesforce platform supporting Patient Services and omnichannel engagement.
Reporting to the Sr. Director, IT – Commercial, Medical Affairs, Patient Services, this role partners with Sales, Commercial Operations, Medical Affairs, Compliance, Data & Analytics, and other IT teams to translate business needs into scalable, compliant, and user-centered solutions. The ideal candidate combines deep hands-on Veeva expertise with strong product management, business partnership, integration, and operational leadership skills.
JOB FUNCTIONS/RESPONSIBILITIES
Field Engagement Platform Ownership & Strategy
- Serve as IT product owner and primary technology lead for the global Veeva CRM ecosystem supporting field-based Commercial and Medical Affairs teams.
- Develop and maintain the platform strategy, multiyear roadmap, enhancement backlog, release plan, and lifecycle plan in alignment with the Commercial & Medical Affairs IT roadmap.
- Evaluate Veeva and third-party capabilities and recommend solutions based on business value, user experience, integration, scalability, security, compliance, cost, and maintainability.
- Provide recommendations on platform evolution and future capabilities while maintaining clear boundaries and integration points with the Salesforce platform used for Patient Services and omnichannel engagement.
Veeva CRM & Field Technology Capabilities
- Lead the design, configuration, testing, deployment, and support of Veeva CRM capabilities, including CLM, Approved Email, MyInsights, Coaching Reports, Key Insights, Key People, Veeva Network, Veeva OpenData, and integrations with PromoMats.
- Ensure platform configuration aligns with field workflows, customer engagement requirements, data standards, consent and privacy requirements, compliance expectations, and a cohesive user experience.