Client Solutions Associate

About us

Office Hours is an online platform that lets users earn income by sharing what they know. Users create knowledge profiles to accept hourly consultation requests or survey opportunities based on their professional expertise. Companies and organizations seeking unique insights can search the Office Hours marketplace to quickly find and learn from thousands of advisors on demand.

What we believe

We believe that human knowledge is the world’s most valuable asset. And yet, despite being more interconnected than ever, most knowledge still remains stuck in our heads, inaccessible and underutilized. Office Hours’ mission is to help everyone realize the value of what they know by building tools for the knowledge-sharing economy.

Our team is headquartered in San Francisco and backed by top marketplace and business operators like Saar Gur, Marco Zappacosta, Lenny Rachitsky, Jackson Gates, and Aaron Levie. Our customers include the fastest-growing digital health companies, software startups, venture capital firms, and leading consulting firms.

Summary

Our Client Solutions team is the front line for finding the right experts for our clients. As a Client Solutions Associate, you will be directly responsible for growing our network and scaling our impact by connecting our clients to the right subject matter experts, who will then share their knowledge through qualitative interviews.

This role is fast-paced and no day is the same. You will need to be hard-working, flexible, with strong client-facing communication skills. You will be part of creating and improving processes to help us do better work every day. You will work alongside our product and engineering team to translate client feedback into product improvements.

We are looking for candidates that are excited to face the successes and challenges of growing a business and developing a loyal base of users.

Responsibilities

Though no day is the same as a CSA, you can expect the job to involve:

• Client-Expert Connections: You'll identify and match experts to clients for interview-based research needs, continuously communicating with clients and experts to track the progress of these connections to ensure high-quality outcomes and client satisfaction.
• Project Creation & Ownership: Manage your clients’ research projects, from understanding their goals to recruiting and scheduling the right experts for them. Recruiting experts involves using our internal network and external channels like social media, meticulously reviewing professional profiles, reaching out to potential experts, and strategically matching them to specific project requirements.
• Project Performance Tracking: Monitor client and expert feedback on interviews to 1) drive successful research for our clients and 2) ensure our network has only high-quality, engaged experts.
• Cross-Functional Collaboration: Share insights from client and expert interactions to help product and engineering teams continuously refine the Office Hours online platform. Your frontline experience will provide critical input for user experience improvements.

This role demands strategic thinking, strong communication skills, and a proactive approach to solving projects.

Qualifications

• You are not afraid of ambitious goals
• You are a great communicator
• You are an optimist with a growth mindset
• You thrive when you truly own something
• You are an independent problem-solver
• 0-2 years of professional work experience

Bonus Points

• Prior experience working at a startup
• Prior experience in a customer success role
• Strong understanding of various professional industries and roles

Our Benefits

• Competitive salary & stock options
• Healthcare, dental, and vision coverage
• Wellness/fitness benefit
• Flexible vacation time, regular company holidays
• Company retreats (Tahoe, Maui, Mendocino, Mexico City)
• Parent-friendly, remote work, and paid family leave

Join our team and help everyone realize the true power of what they know!

Pay Transparency Notice:

Full time offers from Office Hours also include target equity + benefits (including medical, dental, vision and 401(k)).

This is a hybrid role, in our Mexico City office 2-3 times per week.

Don’t meet every single requirement? Studies have shown that some candidates, especially underrepresented groups such as women and people of color, are less likely to apply to jobs unless they meet every single qualification. At Office Hours we believe in building a diverse and inclusive workplace, so if you’re excited about this role but don’t meet every qualification in the job description, we still encourage you to apply. You could still be the right candidate for this or other roles at Office Hours!