Retail Manager

Organization Overview:

The Florida Panthers are in their 33rd season in 2026-27 as one of the National Hockey League's premier franchises. As back-to-back Stanley Cup Champions in 2024 and 2025, the Panthers have won 11 of their past 12 postseason series and captured four Eastern Conference Championships. The organization is led by President of Hockey Operations & General Manager Bill Zito, entering his seventh season, and President of Business Operations Michael White, beginning his first full season.

Anchored by a championship culture on the ice, the Panthers are equally committed to building a world-class sports and entertainment platform off of it. The organization focuses on delivering an elite guest experience across all venues, deepening the connection between the team and the South Florida community and continuing to grow the sport for the next generation. The Panthers operate four facilities in Broward County: Amerant Bank Arena in Sunrise which is home of Panthers home games, concerts and events, Panthers IceDen in Coral Springs, the state-of-the-art Baptist Health IcePlex in Fort Lauderdale and renovated War Memorial Auditorium which hosts concerts and events year-round. 

The Panthers are owned by Vincent J. Viola, a graduate of the United States Military Academy at West Point and a veteran of the U.S. Army. That foundation of selfless service shapes the organization's identity at every level. The Panthers' pillar program, "Heroes Among Us," honors a U.S. military veteran at every home game, and the Florida Panthers Foundation directs its efforts across four core pillars: veterans' affairs, children's health and education, raising awareness for the endangered Florida Panther and growing youth hockey throughout the region. The organization remains deeply committed to empowering and strengthening the diverse communities of South Florida and the tri-county area.

Job Title: Retail Manager
Department: ICE - FLA Teamshop
Reports To: Retail Director
FLSA: Exempt
Employment Type: Full-Time
Location: Panther's IceDen, Coral Springs, FL

Position Summary

The Retail Manager is responsible for leading all aspects of a high-volume retail operation at Panthers Ice Den. This role requires a hands-on retail professional with deep expertise in store management, merchandising, buying, inventory control, and team leadership. The ideal candidate will drive revenue, elevate the customer experience, and ensure operational excellence while supporting the Florida Panthers brand.

Key Responsibilities

• Oversee daily store operations, including sales performance, merchandising, inventory, and customer service
• Manage the full merchandise lifecycle: buying, vendor relationships, product selection, and inventory planning
• Develop and execute budgets, monitor financial performance, and implement corrective actions as needed