Process Design & Optimization Director

Requisition ID: 276327 

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

As a Director within Process Design & Optimization (PD&O), you will provide the strategic direction, subject matter expertise, and leadership needed to advance process excellence across the Bank. You will lead the development and deployment of productivity improvement methodologies, including process re-engineering, Lean, Six Sigma, robotic process automation, and intelligent automation, while promoting consistent practices, innovation, and sustainable business outcomes across the enterprise.

Is this role right for you? In this role**,** you will:

• Provide strategic direction and subject matter expertise to advance process excellence, productivity, and efficiency across the Bank.
• Champion a customer-focused culture that deepens client relationships and leverages the Bank’s broader relationships, systems, and knowledge.
• Maintain and strengthen the team’s subject matter expertise by monitoring industry best practices and evolving the Process Re-Engineering transformation playbook.
• Develop tools, resources, and mechanisms to share business process best practices consistently across PD&O and the broader enterprise.
• Partner with the VP, Process Design & Optimization, and senior executives across business lines and corporate functions to strengthen an enterprise-wide culture of Lean and continuous improvement.
• Lead the design and deployment of innovative methodologies for process re-engineering, Lean, Six Sigma, robotic process automation, and intelligent automation.
• Manage and deliver selected business process initiatives that improve customer experience, efficiency, and capacity through data-driven analysis, process assessment, management systems, and technology solutions.
• Establish a clear value proposition and an effective approach to training, tracking, communication, and change management to support sustainable productivity improvements.
• Direct the team’s day-to-day activities in accordance with the Bank’s risk culture, risk appetite, Code of Conduct, Global Sales Principles, and applicable business controls.
• Build and sustain a high-performing, inclusive team through coaching, clear communication, talent development, succession planning, and effective people leadership.

Do you have the skills to succeed in this role? We’d love to work with you if you have:

• Extensive leadership experience in process design, process re-engineering, operational excellence, productivity improvement, or a related discipline within a large, complex organization.
• Deep knowledge of Lean, Six Sigma, and continuous improvement methodologies; Lean or Six Sigma certification is an asset.