IT Support Technician
Posted 27 Jul 2026
Advertised as “IT Support Technician ”
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 2–5 yrs
- Management level
- Individual contributor
- Employment
- On-Site
- Contract
- Full-time
No salary listed for this role.
Field of studyComputer Science, Information Technology (or related)
Study levelAssociate degree
CertificationsCompTIA A+
Field of studyInformation Technology (or related)
Study levelBachelor's
**POSITION OVERVIEW
**
Job Summary
The IT Support Technician II serves as the primary on-site technical support resource for the Naples location, providing day-to-day support for end users, devices, and local technology infrastructure. Reporting to the IT Manager, this role is responsible for configuring, deploying, maintaining, and troubleshooting end-user hardware, software, and peripherals while ensuring a high level of customer service.
This position supports employee onboarding and offboarding, manages endpoint configurations, resolves Tier 1 and Tier 2 technical issues, and partners with the broader IT team to maintain secure, reliable technology operations. The ideal candidate enjoys solving technical problems, working directly with users, and taking ownership of local IT support needs.
Essential Responsibilities
- Serve as the primary IT support contact for the Naples office, providing timely and professional technical assistance to employees.
- Configure, deploy, maintain, and troubleshoot desktops, laptops, mobile devices, printers, monitors, and other end-user equipment.
- Image, reimage, and deploy systems using approved endpoint management tools, including Microsoft Intune and Windows Autopilot.
- Install, configure, troubleshoot, and maintain Windows operating systems and business applications.
- Create, modify, and deactivate user accounts within Active Directory, Azure Active Directory, and Microsoft 365.
- Assign software licenses, security groups, and user permissions while following company security standards.
- Provide Tier 1 and Tier 2 support for hardware, software, Microsoft 365 applications, network connectivity, VPN access, printers, and peripheral devices.
- Diagnose and resolve technical issues through the organization's ticketing system while meeting established service level expectations.
- Escalate complex technical issues to senior IT staff or external vendors when appropriate.
- Support employee onboarding and offboarding by preparing equipment, provisioning accounts, and ensuring timely access to required systems.
- Perform quality assurance testing on configured devices prior to deployment.
- Maintain accurate documentation of support activities, asset inventory, configurations, and troubleshooting procedures.
- Assist with software deployments, upgrades, patches, and endpoint maintenance initiatives.
- Coordinate warranty repairs, equipment replacements, and vendor support requests as needed.
- Maintain IT asset inventory and assist with hardware lifecycle management.