VoIP Engineer
Posted 12 Aug 2026
Advertised as “VoIP Engineer IV”
BranchFactor Summary
The original posting with the fluff stripped out
- Level
- IV
- Expected experience
- 7+ yrs
- Management level
- People management
Compensation
No salary listed for this role.
Role speciality
Healthcare Contact CentersTelecommunicationsVoIP Engineering
Useful technologies
AMCCCDPCCIECCIPCCNPCCSACCXCisco Emergency ResponderCisco IM & PresenceCisco routersCisco Unified Communications ManagerCisco UnityCisco Unity ConnectionCubeEpicFHIRFXOFXSHL7IPCCJSONMPLSNovelVoxOAuthPOTSPRIQoSRESTSAMLSIPSOAPSpinSciSRSTTelepresenceUCCXUnified Contact Center ExpressWebExWebex Contact CenterWebex Customer AssistXML
Preferred qualifications
CertificationsCCIE, CCSA, CCNP, CCDP, CCIP
Field of studyComputer Science, Engineering, Information Systems (or related)
Study levelBachelor's
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Job Summary
- The role will be focused on specific projects and will require the following skill-set in addition to the standard Knowledge, Skills and Abilities expected for this level of engineer.
- Experienced with the design, deployment and support of pre-built CTI connectors such as NovelVox, SpinSci or AMC. NovelVox deployment with Epic and Cisco Unified Communications Manager is preferred.
- Expertise in REST APIs, JSON, SOAP services, HL7 fundamentals, FHIR basics, XML, Authentication, OAuth, SAML and interface troubleshooting.
- Cisco Contact Center Platforms: Expertise with Unified Contact Center Express, Webex Contact Center and Webex Customer Assist.
- Expert in SIP trunking, dial plans, and intelligent omnichannel routing (voice, chat, email).
- Webex AI & Automation: Skill in implementing Webex AI agents, virtual assistants, and automated screen-pop.
- Healthcare Contact Center Experience including patient identiy verification, HIPAA compliance, Protected Health Information,
- Knowledge, Skills and Abilities
- Experience in architecting, implementing, and configuring complex Cisco IPT solutions with Cisco Unified Call Manager (CUCM) clusters, Cisco Unity/Unity Connection Voicemail (CUC), Cisco IM & Presence (CIMP), and voice gateways.
- Expert knowledge and expertise in the design, consultation, long-term planning, installation, management, and repair of complex VoIP based network and telecommunication equipment, related applications, and associated services.
- Expert knowledge and expertise on Cisco Routers, Structured Cabling, and LAN/WAN circuits; PRI, SIP, MPLS, FXO, FXS, and POTS.
- Expert knowledge and expertise of the Cisco Unified Call Manager, IMP, Telepresence, IPCC, Unity, CCX, SRST, CUBE, secure voice concepts, and secure voice processes.
- Ability to think strategically and to work effectively with a diverse group of co-workers and customers.
- Ability to analyze and provide creative, innovative solutions for complex problems.
- Proficient organizational, interpersonal, communication (written and verbal), and presentation skills.
- Demonstrated engineering leadership abilities in a team environment with a proven record of positive contributions.