Customer Experience Operations Manager
US$90,000 – US$120,000 / yr base salary
Posted 15 Oct 2026
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 2–4 yrs
- Management level
- Individual contributor
- Employment
- Remote
- Contract
- Full-time
| Base salary | US$90,000 – US$120,000 / yr |
|---|
WHO WE ARE: MagicSchool is the premier generative AI platform for teachers. We're just over 2 years old, and more than 7 million teachers from all over the world have joined our platform. Join a top team at a fast growing company that is working towards real social impact. Make an account and try us out at our website and connect with our passionate community on our Wall of Love.
**Responsibilities
**In this role, you will be responsible for:
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Translating evolving business needs into actionable, prioritized workflows and scalable systems improvements
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Identify and prototype AI-assisted workflows, such as call summarization, account health signals, renewal risk flags, and ticket triage, then take the successful ones to production
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Evaluate AI features in the GTM stack (Salesforce Agentforce/Einstein, Gong, Intercom) and recommend what to adopt, configure, or skip
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Serving as the first line of defense for Salesforce and GTM systems support — independently troubleshooting, diagnosing, and resolving issues
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Write and maintain prompts, agent instructions, and templates the team can reuse
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Building and maintaining Salesforce flows and automations, while documenting processes and maintaining a single source of truth
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Leading cross-functional projects by defining scope, driving stakeholder alignment, and keeping efforts ruthlessly prioritized
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Ensuring CX systems and reporting are intuitive and reliable, with a user-first lens and a bias toward clarity and standardization
**Experience & Qualifications
**To be successful in this role, you’ll bring the following experience and qualifications:
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2–4 years in a customer experience, revenue operations, or GTM operations role, ideally within SaaS
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Proven experience administering and building in Salesforce (flows, automations, reporting)
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Strong technical troubleshooting skills and the ability to translate business problems into system solutions
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Proficiency in Google Sheets and basic SQL; comfort learning and using additional tools in the GTM stack
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Experience managing projects with multiple stakeholders, balancing tradeoffs, and staying focused on impact