Field Engineer

Who We Are

VML is a global creative company that combines brand experience, customer experience, and commerce to create connected brands that drive growth. Guided by a Human First philosophy, VML is known for its innovative work for brands and consistently ranks among the world’s leading creative companies, including the WARC Creative 100. VML’s global network spans 55+ markets with principal offices in Buenos Aires, Kansas City, London, New York, São Paulo, Shanghai and Singapore. 

VML is part of WPP, the trusted growth partner for the world's leading brands. Powered by exceptional talent and our agentic marketing platform WPP Open, WPP unites cutting-edge media intelligence and data solutions, creativity, production, enterprise solutions and expert strategic counsel. 

For more information, please visit www.vml.com and follow along on  LinkedIn #WeAreVML.

The opportunity

The Field Engineering AJO consultant is a customer-facing, technical advisory role that requires providing advisory support to Clients/Implementation Partners for implementing Adobe Campaign solution. This is a client-facing role and requires consultant to gather & understand Client’s unique business requirements and provide expert guidance by sharing best practices & recommendations in building customized solutions to meet Client’s business needs through Adobe Campaign. Consultant also performs quality checks to ensure that the implementation cycle follows industry best practices, flag all technical issues and highlight risks when they arise. Consultant works with Clients to strategize and drive business value from the platform and enable them to adopt & scale-up in their maturity roadmap. It is a technical advisory role which requires a solid technical acumen in digital campaign implementation and involves constant customer interaction.

What you’ll be doing

•    Be a recognized expert/SME for Adobe internal and regional stakeholders.
•    Act as a lead point of contact for any Customer engagement. 
•    Build trusted advisor relationships with our Clients & Implementation Partners.
•    Ability to exhibit value to Customers & Partners adopt and scale in their maturity roadmap. •    Become an expert in integrating Experience Cloud products and the methods by which they can be used to effectively to optimize online businesses. •    Gain an in-depth knowledge of a client's website architecture, online business model, and online campaign strategy. •    Gather, document and help form/guide client business requirements, key performance indicators and other functional and/or technical requirements.  •    Review customized solution design and implementation strategies. •    Validate implementation and follow through on issues until resolved. •    Troubleshoot and reproduce the technical problems reported by customers and define workarounds. •    Identify gaps, highlight risks and document feedback or recommendations basis your assessments in standard artifacts with best-in class quality. •    Communicate proactively and effectively to Customer/Implementation Partner teams on assessments & recommendations throughout project life cycle. •    Provide advisory to key stakeholders with industry best practices & recommendations throughout the implementation process. •    Assist with enablement & desk-side coaching to Customer/Partners on product features, ad-hoc technical queries and future maturity roadmap. •    Interact frequently with Client/Implementation Partner teams - marketers, analysts, web developers, and C-level executives, mainly via conference calls or emails. •    Manage Customer expectations appropriately and keep projects on schedule and within scope. •    Manage multiple client engagements simultaneously. •    Work and collaborate with Adobe internal teams and Client/Implementation Partners. •    Technical writing and PowerPoint presentation creation