Loan Servicing Representative

Pay Range: $22.79 - $27.36

Remote Eligible: Hybrid

We offer a pay-for-performance compensation program including bonuses for all employees and a competitive benefits package. See https://www.cuofco.org/careers for a high-level overview of our benefits package and bonus offerings.

General Purpose of the Position

The Loan Servicing Representative is responsible for the meticulous intake, review, and processing of vehicle title documents, ensuring accuracy and compliance with regulatory requirements. This role also involves managing related loan servicing records, including scanning, indexing, and maintaining electronic and physical files. The specialist plays a crucial role in collateral management and provides support for information requests.

Essential Duties and Responsibilities

Title Document Intake and Review:

• Receive and meticulously review vehicle title documents for accuracy, completeness, and compliance with state regulations.
• Identify and resolve discrepancies or errors in title documents.
• Ensure proper documentation and tracking of all title-related transactions.

Title Processing and Lien Management:

• Process vehicle title transfers and lien releases, ensuring timely and accurate completion.
• Maintain accurate records of vehicle titles and lien information.
• Assist with the release of liens on auto loans.

Loan Servicing Records Management:

• Prepare, scan, and index title documents and other loan servicing records into the imaging system.
• Maintain and update electronic and physical records, ensuring accuracy and compliance with retention policies.
• Perform batch/document indexing and resolve issues with unreadable documents.

Collateral Management Support:

• Assist with other collateral management tasks, including insurance claims processing, GAP/warranty administration, and UCC lien releases.
• Support the monitoring of loans for adequate insurance coverage.

Information Retrieval and Support:

• Respond to requests for title documents and related information from internal and external stakeholders.
• Assist related departments with title document requests.

Compliance and Operational Efficiency:

• Ensure all title document processing and records management activities comply with credit union policies and state regulations.
• Maintain accurate records and complete assigned reports within established deadlines.
• Keep management informed of area activities and potential issues.
• Maintain member confidentiality.

Customer Service and Teamwork:

• Provide excellent internal and external customer service, demonstrating courtesy and professionalism.
• Support other loan servicing records personnel as needed.
• Participate in meetings as required.
• Performs additional duties and responsibilities as assigned.

Requirements

EDUCATION AND EXPERIENCE

One to three years of related experience and/or training; or equivalent combination of education and experience.

OTHER SKILLS AND ABILITIES

Knowledge of Imaging Systems processes and scanning equipment.  Able to use related PC applications.  Knowledge of Credit Union computer system and other related computer applications.  Ability to apply oral and interpersonal skills that develop member confidence, respect and trust in Credit Union of Colorado and develop cooperative relationships with all levels of people throughout the organization.

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of an organization.  Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.  Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions furnished in written, verbal, diagram, or schedule form.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is typically required to sit for long periods.  The employee continually is required to talk or hear. The employee is occasionally required to stand, walk, stoop, and reach with hands and arms. The employee will occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Credit Union of Colorado is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable federal, state, or local laws. 

Please note applicants can redact any information that identifies their age, birth date, or dates of schooling on either their resume or any additional materials provided.