Payment Services Manager
US$101,000 – US$126,500 / yr base salary
Posted 6 May 2026
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 7–10 yrs
- Management level
- People management
- Employment
- Hybrid
| Base salary | US$101,000 – US$126,500 / yr |
|---|
Field of studyBusiness
Study levelAssociate degree
CertificationsAccredited ACH Professional (AAP)
Field of studyBusiness
Study levelBachelor's
Pay Range: $101,200 - $126,500
Remote Eligible: Hybrid
We offer a pay-for-performance compensation program including bonuses for all employees and a competitive benefits package. See https://www.cuofco.org/careers for a high-level overview of our benefits package and bonus offerings.
General Purpose of the Position
The Payment Services Manager is responsible for executing the organization’s payments strategy by leading product management and operational delivery across the payment ecosystem. This role oversees payment products and services end-to-end from concept through implementation and ongoing optimization while ensuring secure, compliant, and efficient daily operations. This leader manages both Payment Operations and Payment Product Management, overseeing key payment functions (ACH, wires, checks, ATMs, bill pay, RDC, Zelle, and Instant Payments) and leading a team of Product Managers responsible for product roadmap, lifecycle management, and member experience. The role ensures strong alignment between product strategy and operational execution, balancing efficiency, risk and compliance, and innovation, while partnering closely with Digital Services, IT, Risk, Accounting, Finance, and Operations teams.
Essential Duties and Responsibilities
Strategy Execution & Leadership
-
Partners with the Director of Payment Services to inform future roadmap decisions and execute in alignment with the established payments strategy, roadmap, and prioritization.
-
Drives alignment between payment operations and product strategy to ensure scalable, efficient, and member-focused solutions.
-
Provides leadership, coaching, and development to the Payment Services Supervisor and Product Managers, fostering a high-performing and accountable team culture.
-
Promotes a culture of innovation, accountability, and continuous improvement across both product and operations functions.
Payment Product Management
-
Leads and manages Payment Product Managers, ensuring product initiatives are delivered effectively and aligned with strategic direction.
-
Manages product lifecycle activities including implementation, optimization, adoption, and ongoing performance monitoring.
-
Directs vendor management activities, including performance monitoring, issue resolution, and contract alignment.