Talent Development Manager

At Cortland, we operate with a forward-thinking approach that challenges conventional norms and actively seeks insights beyond traditional industry boundaries. As a recognized leader in the multifamily sector, our focus on performance, innovation, and disciplined execution continues to drive strong growth and market leadership. We are committed to building a best-in-class organization by empowering top talent with the resources, autonomy, and support needed to deliver results and advance their careers in a high-performance environment.

Role Overview

As the Talent Development Manager, you'll play a critical role in anticipating and meeting the evolving development needs of Cortland's Contact Center. Partnering with leaders across the Talent Development and broader Talent teams, as well as Contact Center leaders, you'll drive learning and development initiatives that build associate capability, elevate performance, and advance Cortland's culture and business objectives.

Talent Development & Facilitation

• Deliver engaging learning experiences across multiple channels that support business goals and reinforce Cortland's culture.
• Facilitate onboarding, leadership development, sales, customer experience, systems, and other talent development programs.
• Ensure associates are proficient in Cortland's Standards of Excellence, processes, systems, and customer experience expectations.

Stakeholder Partnership & Collaboration

• Build trusted relationships with Talent, Contact Center, and business leaders to identify development needs and recommend solutions.
• Collaborate with the Instructional Design team as a subject matter expert to develop and enhance learning content.
• Partner with leaders to assess emerging development needs and align learning solutions with business objectives.

Performance Consulting & Talent Insights

• Conduct needs assessments to identify skill gaps and develop targeted development plans for associates, supervisors, and managers.
• Use talent and learning data to evaluate program effectiveness, identify trends, and inform development strategies.
• Analyze talent capabilities, experiences, and outcomes to support strategic business and departmental goals.

Program Management & Learning Operations

• Partner with the Talent Programs Manager to coordinate and enhance the Peer Coaching Program, including onboarding and developing Peer Coaches.
• Manage learning assignments and course completions within the Learning Management System (LMS), driving participation and engagement.