Technical Services Manager
US$110,000 – US$135,000 / yr base salary
Posted 9 Jan 2026
Advertised as “Manager, Technical Services”
BranchFactor Summary
The original posting with the fluff stripped out
- Management level
- People management
| Base salary | US$110,000 – US$135,000 / yr |
|---|---|
| Cash bonus | US$5,500 – US$6,750 |
| Total comp | US$115,500 – US$142,000 |
Field of studyComputer Science, Engineering, Mathematics, Science (or related)
Study levelBachelor's
About impact.com:
impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results.
Your Role at impact.com:
As a Manager, Technical Services, you will lead and actively contribute to a high-performing team responsible for supporting clients across the full technical lifecycle, from integration through post-launch optimization and ongoing support. This is a highly hands-on role, requiring deep technical expertise alongside strong people leadership, operational rigor, a passion for client service, and a bias for action.
You will work closely with Onboarding, Client Success, Product, Engineering, and other cross-functional partners to ensure technical issues are resolved efficiently, escalations are managed effectively, and system improvements are identified and driven forward. You will set the technical and operational bar for your team, while remaining directly involved in complex client issues, critical integrations, and high-impact initiatives that improve reliability, scalability, and the overall client experience.
What You'll Do:
- Lead, coach, and develop a team of Technical Services Engineers, setting clear expectations around technical quality, responsiveness, and client experience.
- Remain hands-on by actively engaging in complex integrations, escalations, and critical client issues as needed.
- Own the technical support and post-integration experience for clients, ensuring consistent delivery of high-quality outcomes.
- Partner closely with Onboarding, Customer Success, Product, Engineering, and Solutions to align priorities, improve workflows, and close gaps across the client lifecycle.