Experience Manager

Type: Full-time 

Reports to: CEO

What We Do

At Heat Geek, we are tackling one of the UK’s biggest carbon contributors: home heating. 20% of all UK carbon emissions stems from home heating  – and that contribution is even bigger on a global scale. At Heat Geek, we are changing that. By simplifying a traditionally complex industry and revolutionising the technology used by installers, we’re making low-carbon heating mainstream. We have already prevented 2,500,000+ kg of carbon from entering our atmosphere, and we won’t stop there!

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Join Us!**

People are at the core of who we are and what we do. From decreasing homeowners’ energy bills to help with the cost of living, to empowering talented heating engineers to perform outstanding installations, to ensuring a greener world for all of us, we believe in the power of what we can all do together. – And we need passionate, talented, hard working people to be a part of this journey. 

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Your Mission**

Our Heat Geek team is excited to bring an Experience Manager into the fold — a brand new role that reflects how seriously we take the people and communities at the heart of what we do.

Heat Geek isn't just about great technology. It's about the humans who build it, install it, and champion it. As our Experience Manager, you'll be the person who makes being part of Heat Geek — whether as an employee, an installer, or a partner — genuinely feel like something special. You'll shape the culture of our office, orchestrate events that people talk about for months, and bring the same obsessive attention to detail to a monthly team social as you would to a flagship installer gathering.

As we expand internationally, this role will grow with us. You'll increasingly bring that same quality of experience to new markets and new communities as Heat Geek takes its mission beyond the UK.

This is a rare role: part events producer, part culture curator, part logistics wizard. It requires someone who doesn't wait to be told what to do, who sweats the small stuff because they know that's what makes the big stuff land, and who takes genuine pride in creating environments and experiences that leave people feeling energised and valued.

If you're reading this and it resonates with you, we know that you are talented and could do this work anywhere. But we want you to do it HERE, with us, because we need persevering teammates who care about making a real difference in the world.

Role Outputs

Office & Environment

• Own and continuously improve the look, feel, and energy of our office, making it a place people genuinely love coming to.
• Source and manage suppliers, perks, and day-to-day touches that elevate the everyday experience of working at Heat Geek.

Employee Events

• Plan and run a monthly team social, our annual Christmas celebration, and periodic away days.
• Brief and manage external agencies on larger events, holding them to a high standard and ensuring everything is on-brand and on-budget.

Installer & Partner Experiences

• Design and deliver 6-10 installer events per year, a mix of in-office gatherings and external venues, that strengthen our relationships with the engineers who make Heat Geek's mission possible.
• Own the full event lifecycle: concept, logistics, on-the-day execution, and follow-up.

Executive & Travel Support

• Provide travel and logistics support to the C-level team, handling the details so they can focus on the bigger picture.
• As we grow into new markets, support the coordination of international travel and logistics for the leadership team.

Candidate Requirements

• Experience in events management, hospitality, concierge services, or executive support, or a combination of these
• Obsessively detail-oriented: you notice the things other people miss, and you care about them because you know they're what separates a good experience from an unforgettable one
• Highly action-oriented: you take ownership immediately, work well with minimal direction, and have a strong instinct for what needs to happen next
• Calm and competent under pressure, because events don't always go to plan and you're the kind of person who quietly figures it out
• Strong communicator and relationship-builder, comfortable working with everyone from team members to external vendors to senior leadership

It’s a bonus if you have…

• Experience managing events at scale or working with creative agencies
• An eye for interiors and environment, with a genuine sense of what makes a space feel right
• Experience coordinating international travel or working across multiple countries
• A genuine interest in climate tech or sustainability

We believe great teams are built from different ways of thinking, learning, and living, and as such, we strive to build an organisation where people can show up as themselves. – Even if you don’t tick every box listed above, but are passionate about the work that we are doing and believe that you can make a positive impact here, we’d love to hear from you. So please drop us a message or share more detail in your application!

Ways of Working + Benefits

This is a 3-day-in-the-office hybrid role where you will work with the team at our office in Sustainable Ventures in Waterloo, Europe's biggest climate tech hub. It's a 5-minute walk from Waterloo Station and an energising space for anyone working on climate change. And don’t get us started on the epic view!

Some of our measurable benefits include:

• £5,000 contribution towards your own heat pump installation
• Shares in the company, allocated under a tax-incentivised scheme
• Salary that’s evaluated regularly, and based on skills, impact, and role scope—not negotiation tactics
• Private medical & dental insurance
• Learning and development budget 
• Annual summer retreat
• Gym membership contribution 
• Season train ticket loan
• Cycle to work scheme
• Yoga, run club and social events with other sustainability startups in our co-working space

…alongside monthly socials and regular collaboration opportunities with a team that’s passionate, hardworking, and kind.