Systems Specialist

Location: This position is hybrid in Bogotá.

The role.

We are hiring a Systems Specialist to join our globally distributed Systems Administration team. You will start where the systems meet the hardware: the device fleet, the Bogotá office infrastructure, enrollment and build workflows, and the recurring audits that keep our inventory accurate. As you grow, you will take on identity, email and network work alongside the rest of the team.

You will report to, and work day to day with, the Associate Director, Systems Administration in the UK, and collaborate closely with our Systems Administrator in Bogotá and the IT Support team in Bogotá and Medellín. The role suits someone with one to three years of hands-on IT experience who learns by doing, keeps careful records, and wants a clear path into systems administration.

What you will be doing.

• Manage the macOS fleet in Iru (formerly Kandji): enrollment through Apple Business Manager, library items and blueprints, Self Service apps, OS updates and compliance status.
• Manage the Windows fleet in Kaseya VSA X: build new laptops with our onboarding workflows, keep the agent, patch policy and endpoint security tools (Sophos, Tenable, Delinea) healthy, and investigate devices that stop checking in.
• Keep the asset inventory accurate in Asset Panda — assignments, statuses, serials and locations— and prepare the reports the quarterly audits depend on.
• Execute the quarterly access audits with the team: export users and devices from each system, reconcile against the HR roster and the asset inventory, and prepare findings for approval.
• Run the device side of onboarding and offboarding in Colombia and the Americas: quotes and purchases with local vendors, shipping, enrollment, locking and wiping returned devices, and updating the inventory.
• Look after the Bogotá office infrastructure: network equipment (Cisco Meraki), UPS, access-control controllers and cameras, printers, and coordination with facilities, ISPs and local vendors.
• Handle escalations from the IT Support team on Okta, Google Workspace and MDM issues, with guidance from senior colleagues, and document the fix.
• Follow up alerts from our security providers: chase devices whose agents have gone quiet, confirm remediation, and remove leavers' devices from every tool.
• Assist with Google Workspace and Okta administration as you learn them: group membership, app assignments, distribution lists, and the checks that follow an HR profile change.
• Write and maintain documentation in the team's knowledge base: build procedures, office information, vendor contacts.
• Automate small recurring tasks with scripts (Bash, Python or Google Apps Script) as your skills