Future T3 Technology Support Opportunity with EquipmentShare!

EquipmentShare is accepting applications for future T3 Technology Support openings in the Kansas City, KS area.

EquipmentShare is searching for a T3 Technology Support Associate I for our corporate office in Columbia, MO, to support our team as the department continues to grow.  

JOB SUMMARY

The primary responsibility of the T3 Technology Support Associate I is to consistently provide exceptional service and support to EquipmentShare’s internal and external customers in a multi-channel environment. Establish and maintain excellent working relationships with rental markets, T3 customers and help facilitate support requests throughout EquipmentShare. As a primary customer-facing role, the ability to provide professional, exceptional, timely and accurate service to internal and external customers is critical to the success of this position.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• Perform job duties in accordance with EquipmentShare's vision, mission, and values, as well as mandated state and federal laws and requirements at all times.
• Provide excellent customer service for EquipmentShare's customers when responding to customer inquiries via telephone, chat, and email in an accurate, timely and professional manner within established quality and service standards.
• Establish and maintain professional working relationships with internal and external customers, and work collaboratively with co-workers to achieve departmental and company goals and standards.
• Utilize exceptional listening skills to understand customer needs and follow-up with a customer centric response in recommending the correct solutions.
• Utilize product knowledge and appropriate resources to offer efficient and effective technical support and decision-making in the process of troubleshooting the T3 Platform for internal and external customers.
• Enhance industry and technical knowledge through actively participating in learning and growth opportunities.
• Perform other duties and responsibilities as assigned.

QUALIFICATIONS: 

Education:

• High-school diploma at a minimum, Associates Degree or above is highly desired.

Licenses:

• None

Language Proficiency:

• Ability to read and comprehend basic/complex communication in written or verbal sources.
• Ability to communicate effectively in English and in written or verbal form, using correct grammar, punctuation, spelling, and sentence structure.