Build the Future with Us — EquipmentShare is Hiring a Warranty Administrator

At EquipmentShare, we’re not just filling a role — we’re assembling the best team on the planet to build something that’s never been built before. We’re on a mission to transform an industry that’s been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares.

We’re hiring a Warranty Administrator at our Corporate Headquarters in Columbia, MO and we’re looking for someone who’s ready to grow with us, bring energy and drive to their work, and help us build the future of construction. This position is onsite only.

Primary Responsibilities

• Maintain records and prepare monthly reports as required or requested.
• Responsible for performing various warranty audits as well as assisting in work order audits.
• Maintains accurate library of vendor information as it relates to warranty.
• Manage the process for short pay and denials reconciliations with the warranty OEM’s.   
• Responsible for maintaining AR aging and communication with individual OEM's.
• Follow up with OEM’s to keep AR to under 90 days.
• Maintain an accurate filing system for all service department correspondence documentation, review and distribute vendor warranty information (manuals, letters, etc.) and maintain accurate library of vendor information as it relates to warranty.
• Maintain records and prepare monthly reports as required or requested.
• Perform various warranty audits as well as assisting in work order audits.
• Reviews and distributes vendor warranty information (service, manuals, letters, etc.).
• Perform audits and correct any errors in a timely manner.
• Assist in establishing filing procedures with new OEM’S as well as getting us set up for warranty with new OEM’S.
• Assist with all month-end processes
• Submit claims that are under $5,000 in value
• Monitor the service bulletin front box daily to identify new or updated manufacturer bulletins, campaigns, and service actions.
• Review service bulletins to determine applicability, required repairs, labor operations, and affected equipment populations.
• Create standardized work order templates based on service bulletin requirements to ensure accuracy, consistency, and compliance with manufacturer guidelines.
• Proactively open work orders for all affected machines in the system and coordinate with service leadership to ensure timely execution.
• Track completion status of bulletin-related work orders and maintain documentation for audit and reporting purposes.