Warranty Administrator

Exciting Opportunity: Join Ali & Sons as a Warranty Administrator

Are you detail-oriented, organized, and experienced in automotive warranty administration? Join Ali & Sons Motors – After Sales Services as a Warranty Administrator, where you’ll play a key role in managing warranty claims, maintaining accurate documentation, monitoring warranty performance, and ensuring compliance with manufacturer guidelines.

Key Responsibilities

• Manage vehicle, parts, and tire warranty claims, ensuring accurate and timely processing and submission.
• Develop and maintain warranty procedures in line with principal/manufacturer guidelines.
• Review warranty claims and supporting documents to ensure accuracy and compliance.
• Monitor claim status, follow up on pending or rejected claims, and take corrective action to minimize delays.
• Maintain an accurate warranty database and ensure all required documentation is properly updated and filed.
• Monitor warranty KPIs, including claim submission lead time and rejected claims.
• Prepare monthly warranty performance reports and claim documentation.
• Review job cards, warranty invoices, estimates, and related documents for accuracy.
• Coordinate with Service Advisors, Workshop Technicians, Parts, and Accounts teams to ensure smooth warranty claim processing.
• Verify labor operations, parts, and supporting documents against manufacturer warranty requirements.
• Maintain accurate system records and ensure timely data entry.
• Support warranty audits and provide required documentation when requested.
• Ensure compliance with company SOPs, manufacturer standards, and workplace requirements.
• Report technical or warranty-related concerns to the appropriate supervisor or Master Technician.
• Perform additional duties and responsibilities as assigned by the supervisor.

Role Purpose

To ensure accurate, timely, and compliant processing of automotive warranty claims while maintaining complete documentation, monitoring warranty performance, and supporting the Service and Workshop teams in delivering efficient after-sales operations.

What We’re Looking For

• Experience: Minimum 4 years of relevant experience in automotive warranty administration, after-sales operations, or a similar capacity.
• Education: Higher Diploma or Degree in Automotive Technology or any relevant discipline/Diploma.
• Languages: Fluency in English is essential; Arabic is preferred.
• Computer Skills: Computer literate with good knowledge of MS Office and automotive service systems.
• Technical Knowledge: Good understanding of automotive warranty procedures, job cards, warranty claims, labor operations, parts, invoicing, and manufacturer warranty requirements.

Why Join Ali & Sons?

At Ali & Sons, we are committed to excellence, growth, and customer satisfaction. As part of a well-established and diversified business group in the UAE, you will benefit from:

• A professional environment focused on teamwork and development.
• Career growth opportunities within a reputable organization.
• Exposure to leading global automotive brands and manufacturer systems.
• A culture that values accountability, accuracy, and service excellence.

Ready to Contribute and Grow?

If you’re an experienced automotive warranty professional with strong attention to detail and a passion for delivering accurate and efficient after-sales support, apply now and become a part of Ali & Sons.

MG British motor brand MG has been around since the 1920s, representing a long and prestigious pedigree in the world of cars. Today, the company has a global presence with an impressive fleet of vehicles for all needs. Inter Emirates Motors, a subsidiary of Ali & Sons Holding started its partnership with MG in late 2020. Today, it operates six showrooms and five service centres in Dubai, Abu Dhabi, Ras Al Khaimah, Sharjah, and Al Ain. With almost 100 after-sales representatives, we ensure our customers get the best possible service throughout their buying journey.