Claims Adjuster

POSITION POSTED UNTIL A VIABLE POOL OF CANDIDATES HAS BEEN ESTABLISHED 

THIS POSTING IS TO FILL THE CURRENT VACANCY AND TO ESTABLISH AN ELIGIBILITY LIST TO FILL ANY FUTURE VACANCIES THAT MAY OCCUR IN THE NEXT 6 MONTHS

EDUCATION and/or EXPERIENCE

Bachelor's degree, preferably in Risk Management, Insurance or Business Administration plus four years experience in the investigation and/or adjustment of claims for a public carrier, insurance company, or law firm. Extensive knowledge of the application of operating claims and general liability (tort) principles/practices. Must be highly skilled in investigating claims, evaluating liability, and negotiating with claimants, attorneys and professional providers. Ability to direct and guide the activities of others. In lieu of a degree, experience as described above may be substituted on a year-for-year basis. Candidates with a degree in Risk Management, or a related degree which included at least 18 hours of credit in risk management courses, may qualify with three years of experience.  

INTERVIEW SELECTION PROCESS: The selection process may include one or more components to demonstrate applicants’ knowledge, skills and abilities in job related areas. These may include exercises such as practical demonstrations, written communications, oral interviews and/or competency assessments  

SUMMARY

Provides guidance and direction to lower-level claims adjusters and clerical staff in the resolution of claims. Under general direction, in advanced-level professional capacity, serves the Authority by processing, investigating, negotiating, and resolving the most complex and complicated claims incidental to MARTA operations. Responds to serious injury claims during “on call status” to assist with on scene investigations including but not limited to fatalities.  Serves as specialist in liability claims to include personal injury tort liability, bodily injury tort liability, and property damage tort liability.  

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Obtains information necessary to determine the Authority's legal liability in the most complex bodily injury, personal injury or property damage cases through observations of physical sites, interviews with witnesses, and reviews of medical and/or police reports. 
2. Evaluates findings and prepares written reports documenting conclusions and recommending actions based on an analysis of the evidence. 
3. Determines liability and extent of damages (property and/or personal), recommends monetary settlement, if applicable, and negotiates with claimant. 
4. Ensures that all claim records and files are properly maintained. 
5. Provides information and assistance to the General Counsel in the resolution of claims under litigation. 
6. Provides guidance, coordination, training, and direction to lower level claims adjusters in the resolution of claims.