IT Manager

About CoreView   

CoreView is the global leader in Microsoft 365 (M365) tenant resilience, serving over 23 million users worldwide. We empower the world’s leading organizations to master the complexity of Microsoft M365.  Through robust security and precise governance, we help ensure that our client’s environments stay cyber-resilient and productive, no matter how complex they are.  
 
Our unified, cloud-native platform delivers powerful automation, rapid value, and end-to-end visibility across the entire M365 ecosystem. Backed by world-class support and a collaborative, innovative culture, CoreView is a place where your ideas matter, and your work truly impacts global enterprises.  

Job Summary 

To support our rapid growth, we are looking for an IT Manager to join our IT team in Milan, Italy. 

You will take ownership of internal IT support and operations, leading a small existing team while being hands-on yourself, directly supporting users when needed. Reporting to the Director of Cloud & IT Infrastructure, you will ensure that all employees, across our global offices, have reliable, secure and efficient IT support, and you will have the opportunity to shape the team structure as the business evolves. 

We are looking for a well-organized IT professional with solid hands-on experience, a strong service orientation and a structured mindset. We love people with a passion for technology and a proactive approach to improving the IT experience of end users. 

Responsibilities: 

• Provide hands-on IT support to end users, handling requests and complex issues involving Windows and macOS environments, Microsoft 365, networking and business applications. 

• Lead and coordinate the internal IT support team (currently 2–3 people), setting priorities, managing workload and ensuring quality of service across all locations. 

• Define and implement IT support processes, ticketing workflows, SLAs and escalation procedures to ensure consistent and efficient service delivery. 

• Administer end-user environments using Microsoft 365, Intune and Entra ID, ensuring consistent device configuration and deployment. 

• Manage the full IT asset lifecycle: procurement, inventory tracking, provisioning, maintenance and decommissioning of hardware and software across all offices. 

• Oversee software licensing management, ensuring compliance and optimizing costs across the organization. 

• Manage vendor relationships and contracts for IT equipment, software and support services.