CX Training Professional

Purpose and Objective:  

Honeywell International Inc. seeks a Senior CX Training Professional at our Houston, TX location to prepare for standard training, set-up and configure required training hardware and software, and deliver training courses compliant with Honeywell HPS and Honeywell Academy Quality procedures.  

For this application, it is required for you to fill the next skills assessment forms: 

Sr CX Training Professional – Fill out form

Please ensure that you fill out this form as part of your application process. 

**Kindly note, only the applicants that fill out this form will be considered for the position.**

Responsibilities

Expectations and Tasks: 

Continuously update training equipment, hardware and software in accordance with the latest releases of training courses. Maintain technical knowledge as Subject Matter Expert on 3 or more areas of expertise and be able to deliver training on these subjects as a certified instructor. Design and deliver tailored courses in line with specific customer requirements, this by collecting and selecting standard training materials from standard courses into a customer specific tailored course. Collect student feedback after training delivery. Suggest training course improvements to the Honeywell Academy organization. Be familiar with virtual and remote training delivery technologies to provide training for both classroom based and remote training. Support Honeywell Academy Pole Leader or Master Scheduler in training logistics & operations. Provide solutions to training requests and can autonomously produce proposals for large training programs. Assist sales and marketing teams with presentations and support to customers. Contribute to the design of new courses by providing input to the Honeywell Academy development team on new course developments within the areas of expertise. Interacts proactively with customers to understand new training needs and identify new topics / courses   addressing these needs. Propose new courses and lead the design (coordinating with the development team). Maintains a higher technical knowledge on specific courses within the areas of expertise to certify other instructors within the pole on these courses. Can conduct Training Needs Analysis to support design of specific training programs. Coaches/mentors other instructors to enhance their technical skills within the areas of expertise. Coaches/mentors other instructors to enhance their teaching skills on classroom based and new training delivery technologies. 

Education and Occupational Experience: