IT Manager

Who we are:

Hellbender Inc. is a Pennsylvania Benefit Corporation who partners with innovators to mature their Artificial Intelligence enabled computing sensors and produce their solutions onshore at prototype to high volumes. 

Hellbender is intentionally forming an inclusive work environment and is committed to uplifting the historically marginalized identities including veterans, women, transgender people and underrepresented races in our community and industry.

Must be a U.S. Person         

Job Summary:  

An IT Manager is the day-to-day operation, security, and strategic direction of the company's technology infrastructure, systems, and end-user support functions. This role leads a small IT team of two direct reports and serves as the primary point of accountability for network infrastructure, hardware and software lifecycle management, data security, and technology vendor relationships. The IT Manager partners closely with leadership across departments to ensure technology capacity keeps pace with business growth, while maintaining a hands-on, roll-up-your-sleeves approach appropriate to an organization of this size. 

Duties and Responsibilities:  

• Directly supervise, mentor, and develop a team of two IT staff, including workload assignment, performance management, and professional development planning. 

• Establish IT department structure, service standards, and maintaining ticketing/help desk workflows appropriate to a growing organization, with an eye toward when additional headcount is warranted.  

• Develop / own the IT business continuity and disaster recovery strategy, including backup architecture, recovery testing cadence, and executive-level incident reporting. 

• Lead the company's response to compliance and security due diligence (e.g., SOC 2, customer security questionnaires, cyber insurance applications), coordinating with Legal, Finance, and Sales as needed. 

• Strong knowledge of network infrastructure, cloud platforms, and enterprise security frameworks, with the judgment to know when to go deep personally versus delegate. 

• Track record of hiring, developing, and managing technical staff. 

• Direct experience with SOC 2 or similar compliance frameworks and customer security due diligence processes. 

• Experience with mixed deployment environment including Windows, MacOS, Linux and server based hypervisors. 

Qualifications, Skills, and Attributes: