Digital Product Owner

We have an opportunity for a Digital Product Owner to join us at Honeywell, in Bucharest, where you will lead the development and continuous improvement of customer-facing digital experiences across the customer lifecycle. This role will own product the vision, strategy, roadmap, and execution of digital products and capabilities that improve customer satisfaction, increase self-service adoption, simplify customer interactions, and drive business outcomes. This individual will balance customer needs, business objectives, and technical feasibility while driving execution in an Agile environment.

This is a hybrid role, 3 days at the office and 2 days work from home model.

Key responsibilities

Product Ownership – Digital Customer Experience

• Define and communicate a compelling product vision aligned with business strategy and customer needs.
• Develop and maintain a prioritized product roadmap focused on customer and business outcomes.
• Identify opportunities to improve digital customer journeys through self-service, personalization, automation, AI, and data-driven insights.
• Collaborate with leadership to align investments with strategic priorities and measurable value creation.
• Serve as the voice of the customer by leveraging inputs from Voice of Customer (VOC), customer interviews, analytics, usability testing, and stakeholder feedback.
• Map customer journeys and identify friction points, pain points, and opportunities for improvement.
• Champion customer-centric design principles and ensure experiences are intuitive, consistent, and scalable.
• Partner with UX and research teams to validate concepts and optimize adoption and satisfaction.
• Own and manage the product backlog.
• Write and prioritize epics, features, user stories, and acceptance criteria.
• Lead backlog grooming, sprint planning, release planning, and prioritization activities.
• Make trade-off decisions that maximize customer and business value.
• Remove obstacles and provide timely decisions to support delivery teams.

Cross-Functional Collaboration

• Collaborate cross-functionally across Product, IT, Engineering, CX, Marketing, Sales, Operations, Support, and external partners.
• Build alignment among stakeholders with competing priorities.
• Translate business requirements into actionable product requirements.
• Facilitate workshops, design sessions, and roadmap reviews to drive decisions and accountability.

Measurement & Continuous Improvement

• Define success metrics and KPIs for customer experience, adoption, engagement, conversion, and operational efficiency.
• Monitor product performance using analytics, customer feedback, and business results.
• Use insights to prioritize enhancements and optimize customer outcomes.
• Foster a culture of experimentation, learning, and continuous improvement.

Key skills and qualifications

• Bachelor's degree in Business, Information Technology, Engineering, Marketing, or a related field.
• 5+ years of experience in Digital Product Management / Ownership, Customer Experience, Digital Transformation, or related roles.
• Experience managing digital products, customer portals, eCommerce platforms, websites, applications, or self-service solutions.
• Strong knowledge of Agile, Scrum, and product management methodologies.
• Demonstrated success translating customer needs into product features and business outcomes.
• Experience working with cross-functional teams in a matrixed organization.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent written, verbal, presentation, and stakeholder management abilities.

We Value:

• Experience in B2B digital customer experience, industrial technology, software, SaaS, or connected products.
• Familiarity with UX principles, customer journey mapping, design thinking, and customer research methodologies.
• Experience with digital analytics platforms and experimentation frameworks.
• Understanding of CRM, ERP, CPQ, eCommerce, customer portals, identity management, or customer data platforms.
• Experience managing global stakeholder groups and enterprise-scale digital platforms.
• Product Owner certification (CSPO, PSPO) or equivalent Agile certification.

Our offer

• 3 days from office, 2 days from home hybrid work arrangement to support your work-life balance
• Competitive Salary regularly increased based on your performance
• Enjoy 25 vacation days per year, plus extra days off for life's special events
• We provide meal vouchers
• Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers)
• Medical Insurance Plan paid by the company
• Christmas and Easter bonuses
• Recognition & referral bonus programs
• Comprehensive induction, ongoing training and development to set you up for success
• In-house and external learning platforms (Udemy) to continue to expand your skills
• Work experience opportunities to help you grow your career with us
• Global employee networks to help you connect and grow
• Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters
• In case of unfortunate events, we support you by offering you free days and financial support (handled on a case by case basis) or Family financial aids
• Access Integrity line - Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environment
• Your family is growing while working at Honeywell? We congratulate you by offering special bonuses
• Frequent Employee Engagement activities fostering an inclusive and diverse work environment
• Fresh fruit days in the office

Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!

#TheFutureIsWhatWeMakeIt

#LiHybrid

Qualifications

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.