Business Operations & Enablement Manager

The mission of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It’s why we have a world-renowned newsroom that sends journalists to report on the ground from nearly 160 countries. It’s why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination. And it’s why our business strategy centers on making journalism so good that it’s worth paying for. 

About the Role

The Manager, Business Operations and Enablement is a people leader and operational owner supporting The New York Times' Advertising organization. You will translate advertising strategy into scalable execution across the sales cycle. Responsibilities will include managing client coordinators, resource planning, classified business operations, Salesforce governance and enablement, performance analytics, and competitive intelligence. Our mission in BOE is to provide the best experience to our internal and external clients.

You will report to the Sr. Director, BOE and partner with the Executive Director, BOE. This is a hybrid role based in the NYC office.

Responsibilities:

• You will lead a team of client coordinators, developing skills, managing capacity planning, staffing, coverage.
• Establish and strengthen service standards, quality controls, and operating rhythms for POD support and designated client coordinator accounts.
• Lead daily classified business operations.
• Be an escalation point for complex operational issues.
• You will lead high-priority advertising projects, from definition through delivery.
• Coordinate pre and post-sale workflows and processes.
• Evaluate tools for AI/automation opportunities that create operational value.
• Lead competitive-intelligence operations.
• Establish governance for processes, data definitions, documentation, and compliance.
• Promote Salesforce enablement and adoption.
• Partner with BOE leads to refine the Salesforce roadmap for reporting and operational insights.
• Design reporting platforms (dashboards and automated reports) that meet the needs of our internal decision-makers. You will accomplish this in partnership with team members across the advertising department and revenue technology teams.
• Provide business insights and data analyses to senior sales and advertising operations leadership based on sales performance trends.
• You will identify trends and opportunities for growth in the marketplace.
• Translate quantitative data into clear, succinct summaries, visualizations and recommendations for peers, sales, and executive audiences.
• Demonstrate support and understanding of our value of journalistic independence and a strong commitment to our mission to seek the truth and help people understand the world.

Basic Qualifications:

• Bachelor's degree or equivalent combination of education and experience.
• 4–6 years of relevant experience in business and sales operations, advertising/media, client services, and data science.
• 3+ years of experience improving operating models, workflows, governance, service standards, or business processes in a complex organization and directly managing teams.
• Experience leading projects end to end, including change management, communications, implementation, and measurement.
• Salesforce or customer relationship system experience.
• Experience using dashboards, productivity metrics and insights to influence decisions.
• Strong ability to synthesize and present material to team members.
• You are strategic and curious.
• Experience aggregating data in Excel with pivot tables or LOOKUPs.

Preferred Qualifications:

• This is a hybrid remote/in-office role.

REQ-020782

Additional Compensation and Benefits:

For roles in the U.S., dependent on your role, you may be eligible for variable pay, such as an annual bonus and restricted stock. Benefits may include medical, dental and vision benefits, Flexible Spending Accounts (F.S.A.s), a company-matching 401(k) plan, employee stock purchase plan, paid vacation, paid sick days, paid parental leave, tuition reimbursement and professional development programs.

For roles outside of the U.S., information on benefits will be provided during the interview process.

The annual base pay range for this role is between:$105,000—$120,000 USD

Candidate Use of GenAI Tools:

We’re excited to learn more about you and your experience. To keep our hiring process as fair and authentic as possible, we ask that you submit your own work and not use GenAI tools to generate substantive content during the application and interview process.

If you’re an engineering candidate, we’ll let you know what specific GenAI tools you are permitted to use for your technical assessment.

The New York Times Company is committed to being the world’s best source of independent, reliable and quality journalism. To do so, we embrace a diverse workforce that has a broad range of backgrounds and experiences across our ranks, at all levels of the organization. We encourage people from all backgrounds to apply.

We are an Equal Opportunity Employer and do not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics. The U.S. Equal Employment Opportunity Commission (EEOC)’s Know Your Rights Poster is available here. 

The New York Times Company will provide reasonable accommodations as required by applicable federal, state, and/or local laws. Individuals seeking an accommodation for the application or interview process should email reasonable.accommodations@nytimes.com. Emails sent for unrelated issues, such as following up on an application, will not receive a response.

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