IT Customer Support Specialist

As a Sr Customer Support Spc.- IT here at Honeywell, you will play a pivotal role in leading and shaping our global IT support operations. As the driving force behind our team of support professionals, you will be responsible for defining and executing strategies to deliver world-class customer service. Your extensive experience in people management and IT support will be instrumental in cultivating a culture of excellence, driving innovation, and enhancing the customer experience. This senior-level role allows you to influence the organization on a broader scale, collaborating with cross-functional teams to ensure Honeywell's technological infrastructure aligns seamlessly with our commitment to customer satisfaction. At Honeywell, we don't just adapt to change; we drive it.

In this role, you will be a critical partner in our mission to redefine excellence in customer-centric IT support. Your leadership will drive a team of professionals to exceed customer expectations and bolster our client relationships, resulting in unparalleled satisfaction. Your strategic influence will permeate throughout our global operations, ensuring that technology acts as a seamless enabler, propelling us to new heights of efficiency and customer loyalty. By embracing this pivotal position, you'll be at the forefront of reshaping our commitment to customer-centric support and setting new industry standards. Your leadership will be the catalyst for a future where every interaction exemplifies Honeywell's unwavering dedication to customer success, and where innovation is driven by customer needs.

Responsibilities

Key Responsibilities

• Provide technical support and troubleshooting for IT issues reported by customers
• Resolve complex technical problems and escalate issues when necessary
• Collaborate with crossfunctional teams to identify root causes of IT issues and implement solutions
• Document and track customer interactions and resolutions in the ticketing system
• Ensure timely and effective communication with customers regarding the status of their IT issues

Qualifications

YOU MUST HAVE

• Minimum 5 years of IT Support Experience
• Extensive people management experience
• Strong Technical Proficiency

WE VALUE

• Bachelor's Degree in IT or Related Field
• Excellent Problem-Solving Skills
• Customer-Centric Mindset
• Project Management Skills
• Team Building Skills
• Adaptability to Change

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.